Client experience includes:Sales Enablement and Microsoft Dynamics 365 Design for a leading Life Insurance business - New business acquisition process redesign, and functional requirements development for Dynamics 365 implementation.Digital Website Design and Coordination for a Banking Industry Body - Managed a multi-stakeholder, sprint-based design project for a Financial Services Industry Body to facilitate the rapid development of a Digital Asset to deliver a suite of easy to access financial and banking resources for banking customers. Brand Strategy and Architecture Refresh for large Operations/Maintenance Services business - Development of new brand architecture strategy for a large labour services business comprised of numerous sub-brands and divisional brands, focusing on simplifying market messaging and removing internal barriers to division-level collaboration.

Client experience included:Product Owner and Advisor Portal Development for large Wealth Management business - Seconded as the Product Owner for Canadian Wealth Management business to develop, lead and embed an Agile methodology for the translation of business requirements into demonstrable Online Portal functionality.Regulatory Operating Model Transformation for a Retail and Commercial Bank -Regulatory and Compliance-focused process and operating model redesign program for a leading Canadian Bank, in response to industry reform obligations across Retail, Commercial and Asset Management divisions.Customer Experience and Digital Transformation for an Industry Association - Development of a member experience strategy inclusive of the employee and business model implications for one of Canada’s largest member organizations.

Now part of SPP (Strategic Project Partners)