Muhammad Fahim Email & Phone Number

New York, United States

Baltimore, Maryland, United States

Release Management: Ensured changes were reviewed and approved before production rollout (Go/No-Go reviews), tracked releases, and conducted release walkthroughs with delivery and operations teams.Change Management: Managed change freezes, assessed risk, and defined the change request process for the development team.Deployment Planning: Created detailed deployment plans and maintained release engineering materials, communicating with stakeholders for key/complex projects. Conduct risk assessments and develop mitigation strategies to minimize disruptions during all cycles. Release Management: Drive ongoing improvements to release management processes, tools, and methodologies. Analyze metrics and performance data to identify areas for optimization and efficiency gains. Foster a culture of continuous learning and innovation within the release management team and across the organization. Collaboration and Vendor Relations: Collaborated with teams and service providers to define test planning guidelines, system testing processes, and test automation frameworks.Quality Assurance Standards: Worked with preferred vendors to develop, publish, and ensure the effective use of software quality assurance plans, standards, policies, and procedures.

Danbury, Connecticut, United States

Led a team of 9 QA resources, orchestrating their efforts from offshore and onshore locations to drive excellence in testing processes. Drive automation (Selenium) and performance implementations on all Navigators applications. QA Team Leadership & Strategy: Led a multinational QA team, overseeing test strategy development, test case creation, and the enforcement of comprehensive QA pipeline processes across multiple projects for claims center application (Commercial Insurance). Test Planning & Execution: Developed and executed test plans, performed user acceptance testing, and collaborated with product owners and engineering teams to ensure on-time delivery of high-quality products.Comprehensive Test Coverage: Coordinated testing tasks and was responsible for planning, creating, and documenting test plans, test cases, and scripts to ensure comprehensive coverage based on project requirements.Diverse Testing Expertise: Conducted and led various application testing types, including system, unit, regression, load, performance, security, automation, and acceptance testing. Addressed impediments and defects hindering offshore team progress.Stakeholder Collaboration & Managed Services: Collaborated effectively with multiple stakeholders and drove a managed services program to ensure the success of projects.

New York City Metropolitan Area

Result-Driven QA Manager: Led and managed a diverse team of 9 QA resources across offshore and onshore locations, facilitating testing excellence and leveraging automation for Navigators applications.Multinational QA Team Leadership: Headed a multinational team of QA Engineers, focusing on test strategy development, test case creation, and enforcing comprehensive QA pipeline processes across multiple projects.Test Planning and Execution: Developed and executed test plans, conducted user acceptance testing on various applications and platforms, and collaborated with business product owners and engineering teams to clarify requirements, ensuring the on-time delivery of high-quality products.Offshore Integration: Played a pivotal role in integrating offshore teams into client processes and projects, acting as a liaison, overseeing daily engagement, including requirements clarification, and facilitating collaboration between the client, onshore teams (Development, Product Manager, Product Owner), and offshore teams.Requirements Gathering: Demonstrated expertise in gathering requirements and proposing technology solutions, bridging the gap between business needs and technical implementations.Stakeholder Collaboration: Collaborated effectively with multiple stakeholders and drove a managed services program to ensure project success.

New York, United States

Dynamic QA Leader: Spearheaded impactful improvements in quality assurance processes and practices, driving continuous enhancements and addressing staff compliance issues.Comprehensive Application Support: Provided end-to-end support across the application lifecycle, from concept and design to testing, release, and ongoing maintenance.Process Adherence: Ensured adherence to established development, documentation, testing, and deployment processes, guaranteeing product excellence.Diverse Testing Expertise: Expertly executed various testing types, including system, unit, performance, load, regression, stress, and data interface testing.Strategic Planning: Formulated a strategic plan for testing mission-critical applications within the Digital Media and Marketing platform.Performance Metrics: Maintained and reported critical metrics, such as defect density and open defect count, providing stakeholders with valuable insights into team performance.

Charlotte, North Carolina, United States

Quality Assurance Architect: Dedicated to designing, implementing, and enhancing company quality standards, optimizing processes, and driving cross-functional efficiency.Strategic Quality Standards: Designed, implemented, and improved company quality standards, ensuring strict adherence to best practices.Productivity Enhancement: Formulated and executed strategies to boost productivity, closely monitoring performance and enhancing organizational efficiency.Effective Communication: Regularly provided comprehensive reporting to senior management and clients, facilitating rapid and transparent communication of critical information.Quality Assurance Oversight: Devised inspection procedures, reported quality assurance issues, and oversaw operations with a direct impact on product quality.Test Approach Development: Analyzed project and change documentation (BRD, FRD, TDD, CR) to establish and document suitable test approaches for complex multi-application/platform projects.Cross-Team Collaboration: Played a pivotal role in fostering improved cross-team communication and coordination, ensuring the maintenance of vital documentation on work, processes, and the A/B Methodology.

Somerset, New Jersey, United States

Quality Assurance Expert: Thoroughly analyzed business and technical requirements to devise a structured system test schedule, estimate resources, and create comprehensive test cases.Automation Proficiency: Implemented automation strategies, successfully automating 75% of test executions using QTP.QA Team Leadership: Actively oversaw, developed, supported, and maintained the QA team to ensure the execution of effective testing procedures.Test Strategy and Planning: Developed comprehensive test strategies, formal test plans, and system configurations to efficiently validate compliance with product design requirements and guidelines.Quality Reporting: Generated formal test reports and collaborated with cross-functional teams to understand and integrate test results into cohesive quality metrics for the business.Project Monitoring: Actively monitored testing activities' progress against project plan milestones, addressing discrepancies and issues promptly as needed.

Queens County, New York, United States

Quality Assurance Leadership: Defined QA department testing methodologies and quality control standards by identifying recurring quality issues and leading project initiatives.Cross-Functional Collaboration: Consulted with QA teams, business users, and development teams to understand product functionality and the impact of requirements and change requests on software testing.Quality Reporting: Participated in impact assessments for Change Requests and contributed to regular Quality Assurance status meetings, providing project status reports.Process Improvement: Contributed to continuous improvement of testing solutions and advised team members regarding overall project quality.Automation Expertise: Actively participated in test case automation using a structured, keyword-driven framework with Quick Test Professional (QTP).Database Testing: Executed functional and regression testing on different versions of platforms and browsers using QTP.Load Testing: Developed and maintained automation scripts using VB script and conducted database testing using SQL queries.

New York City Metropolitan Area

Quality Assurance Leadership: Led the team responsible for all aspects of the testing lifecycle, ensuring proper operation and freedom from defects.Comprehensive Testing: Developed and executed test plans and cases based on business requirements and functional & technical specifications.Project Management: Actively participated in test case automation using a structured, keyword-driven framework.