• Responsible for the end to end management and delivery of $500 – $800 million in project/programs including working closely with business sponsors and stakeholders to ensure projects are successfully executed and delivered on time, on budget, with high quality, and meet the business objectives. • Manage a cross functional technology team consisting of project managers, business analysts, technical leads, developers including a matrix management of CTO, QA testers, on/offshore technical partners and other key vendor relationships. • Maintain accountability for the communications / interactions needed to ensure that the technology aligns with the business strategy and that the program will deliver the expected value.• Partner with business stakeholders to offer solutions, be consultative and add business value in IT interactions. Build relationships with business partners and maintain confidence in IT’s ability to deliver.• Analyze customer needs, value proposition, and competitor trends and define a customer focused vision and strategy • Ensure that end to end technology services are of high quality and continuously improving. Responsibilities include identifying and delivering cost savings opportunities, lead with an acceleration mindset for delivering within or under budget.• Provide a comprehensive consultation to management regarding long and short-range business requirements and recommends innovations which anticipate the future directions of both business and information technology. Responsibilities include making tough trade-off decisions between tactical vs strategic.

♦ Support Legal Operations, attorneys, paralegals and support staff as needed in the effective utilization of the document management system♦ Serve as technical expert and lead projects to develop, test and implement new products and operational improvements associated with iManage DMS application♦ Coordinate the implementation and support of the DMS application with the appropriate domestic and international personnel in Abbott Information Technology Organizations♦ Continually improve knowledge of industry trends and drive use of best practices related to document management♦ Conduct investigation and give technical advice to the adoption and integration of new technologies♦ Responsible for high level testing, troubleshooting and resolutions of technical support issues♦ Partner with IT functional areas to remain apprised of project status and inform management of progress♦ Design and develop custom solutions to integrate with other Legal applications and perform legacy data analysis and migrations♦ Assist in identifying and assessing short-term and long-term IT and business support needs related to Legal document management

♦ Managed multiple customer engagements♦ Interacted with business groups on functional aspects throughout the project life cycle♦ Documented and managed business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures♦ Architected and implemented high availability global solutions♦ Collaborated with R&D and Product Management teams to resolve high visibility issues♦ Kept abreast of existing and future products lines and services offered by Autonomy♦ Communicated and presented project status to senior leadership♦ Performed gap analysis on product usage and implementation to make recommendations on optimization and upgrades♦ Worked with the PMO to ensure engagement are staffed appropriately♦ Mentored and supervised Associate Technical Consultants to deliver solution as designed on schedule and within budget♦ Installed and configured Autonomy’s Suite of products♦ Performed data migrations from legacy system using a variety of ETL tools♦ Worked with Project Manager to ensure successful product rollout♦ Worked with product support and development teams to provide customized solutions to customer♦ Conducted system validation and performance testing to ensure a smooth transition over to the customer♦ Assisted in gathering requirement and creating technical documentation♦ Established working relationships with the customer’s technical staff

♦ Provided application support to business end-users and supported data interface processes associated with the Siebel application♦ Troubleshoot and resolve complex customer issues with the development and configuration of Siebel applications♦ Coordinated system support with other IT support organizations and with external partners♦ Supported the daily ETL processes, which loaded the Siebel Analytics database using data primarily from the Siebel transactional database using Informatica♦ Worked closely with the sales and marketing organizations to understand and facilitate business requirements♦ Created and maintained documentation on standard operating procedures, troubleshooting, change control management, and other operational topics for Siebel Applications♦ Created and modified database object and stored procedures in SQL data warehouse♦ Administered production schedules and activities relating to routine data feeds into the Siebel database

♦ Provided technical support to 300+ end-users on various technical issues and problems relating to hardware, software, and peripherals♦ Responsible for installing, configuring and restoring data to the new hardware as part of Baxter’s Hardware lifecycle management♦ Contributed in developing Enterprise standard build for desktop and laptop configuration including operating system, core applications, and end user settings♦ Worked on remote computer systems where on-site support is not available♦ Assisted in Baxter's Asset Management solution providing visibility and tracking of Baxter end user computing devices and software for the purposes of management and administration by the Global Desktop Operations♦ Worked on Baxter’s software distribution solution (SMS), automatically distributing and maintaining workstation configuration and software application♦ Assisted in software packaging for installing, updating and deploying to end user workstations♦ Performed maintenance of hardware and software according to established SLA’s

♦ Worked as a Technical Consultant in the Legal division, guiding them in technical implementation, configuration and ongoing support associated with the DMS application♦ Used VB script, client server and relational database technology to deliver customized web site application♦ Planned, tested, deployed, and documented iManage upgrades on clients and servers♦ Established relationships with 240 customers through extensive 2nd level application support♦ Provided onsite and remote end users training using conferencing tools♦ Created software support and training documentation to define workflow processes♦ Incorporated the technical and business related Frequently Asked Questions into the knowledge base♦ Scheduled weekly meeting to communicate current activities and hold resources responsible for deliverables♦ Worked with customer and vendor to identify, investigate, and resolve problems♦ Applied troubleshooting techniques to support remote customer base in California, Florida, Michigan, Latin America and Europe