• Develop, implement, and monitor strategic and comprehensive QA strategy, methodology, discipline, and framework to ensure appropriate levels are met. Driving and improving the QA team in areas of automated testing and agile testing.• Work effectively with DIGITAL team and business units to facilitate QA risk management, QA risk identification, risked based testing and control quality assurance management processes. • Develop test strategy/plan for assigned projects; coordinate all testing activities against defined plans with the assistance of QA/QC staff, including the following testing procedures: Ad-hoc Testing, System Testing, Integration Testing, User Acceptance Testing, and Regression Testing. Easily recognizes system deficiencies and implements effective solutions. • Support Project and Operations Managers in the establishment and enforcement of standards for creating repeatable manual and automated testing scripts in Unified Functional Testing (UFT) that streamline the overall QA Project Delivery process, support future regression testing needs, and allow reuse across projects and enhancements, while improving the overall quality of changes.• Works with Project and Operations Managers to develop project schedules and resource allocation models for QA tasks on all projects. • Supervises and delegates daily QA/QC tasks to staff team members and ensures timely completion. Assists Project Managers with providing resource scheduling for projects; supporting formal and informal peer reviews of team; and guiding, coaching, and mentoring associates within the department to improve the quality of service we provide to our customers. • Enforce established ITG Change Management Policies and Procedures for all production changes; participate in scheduled system maintenance process and related changes/testing requirements; and support Monthly and Quarterly audit processes as needed.

• Developed test strategy & test plan for assigned projects; coordinated all testing activities against defined plans with the assistance of QA/QC staff (where necessary and available), including the following testing procedures: Unit Testing, System Testing, Integration Testing, User Acceptance Testing, and Regression Testing. Easily recognized system deficiencies and implemented effective solutions. • Reviewed business requirements and design documentation to uncover defects or discrepancies. Worked with business to develop test scenarios and accurate expected results traced to documented requirements. Created associated test scripts to test new or existing software program changes. • Supported Project and Operations Managers in the establishment and enforcement of standards for creating repeatable manual and automated testing scripts in Unified Functional Testing (UFT) that streamline the overall QA Project Delivery process; supported future regression testing needs and allow reuse across projects and enhancements while improving the overall quality of changes. • Worked with Project and Operations Managers to develop project schedules and resource allocation models for QA tasks on all projects. • Supervised and delegated daily QA/QC tasks to staff team members and ensures timely completion. Assisted Project Managers with providing resource scheduling for projects; supported formal and informal peer reviews of the team; and guiding, coaching, and mentoring associates within the department to improve the quality of service we provide to our customers. • Developed and monitored Testing Metrics within and across various projects to evaluate quality assurance process effectiveness. • Enforced established ITG Change Management Policies and Procedures for all production changes; participated in scheduled system maintenance process and related changes/testing requirements, and supported Monthly and Quarterly audit processes as needed.

• Managed several projects on cloud-based systems Fluxx, Salesforce, MS Access, Topyx and SharePoint and conducted quality control testing for a non-profit health organization in an agile environment• Mentored, supervised and trained a team of 7 testers to perform the System test, Regression test, UAT, Data validation test & Smoke test as the team lead• Initiated standards of operating procedures to drive process improvement• Collaborated with multiple science divisions, business analysts, and external contractors to create requirements and test cases for the company’s grants management system• Wrote test plans and test cases for the system based on requirements and use cases• Developed and maintained test matrix and traceability matrix and also performed gap analysis• Created process flows, diagrams, RTM matrix and test coverage strategies to help team members to better understand the various scenarios of testing• Modified and designed pre-existing framework function libraries• Maintained and tracking defects using JAMA defect tracking tool• Transferred requirements into JAMA from excel sheets and wrote & executed test cases• Developed and implemented quality-related processes, systems, and methods• Responsible for maintaining automation scripts and function libraries in UFT• Generated UFT scripts with standard, text, bitmap, table checkpoints and also synchronization points• Conducted front-end, functionality, integration, security, system, data-driven and regression testing using UFT• Created custom functions and descriptive programming using VB Scripts in UFT• Conducted data-driven and keyword-driven testing script using parameterization in UFT to test with different sets of data• Participated in bug review meetings on behalf of the QA team• Responsible for planning, strategy and schedules, progress and weekly status report

• Involved in the execution plan to support the transformation to agile methodology, including the development processes, templates, artifacts, training materials, and lessons learned• Performed exploratory testing and acceptance of new features as part of a story-driven agile development process• Analyzed business, functional requirements, and design documents to develop test plan and test cases• Involved in preparing test plan and conducted a review of test plan with QA and development team• Designed test cases and test scripts based on the system requirements from the business analyst• Analyzed application to find out which part can be automated and which can be manually tested• Implemented HP ALM for test planning, test case writing, test execution and requirement mapping with test cases• Performed defect tracking and reporting using ALM• Used ALM to communicate and coordinate software bug fixes, change requests, and supports a high level of communication among the testers, developers, and managers• Performed white box testing on developer’s SQL code and wrote SQL verification scripts to test the result of deployment for correct business logic• Performed Backend testing using SQL quires• Conducted GUI and black box testing using UFT and interacted with developers to resolve issues• Used UFT for automating manual test cases for regression testing and for storing, execution of test cases and reporting results• Developed function libraries, shared repository, descriptive programming, recovery scenarios using UFT• Performed data validation using UFT • Developed keyword driven frameworks to automate the testing process of important modules• Designed reports for communicating analysis of test data and metrics, and communicate the results to project team• Interacted with the business users for user acceptance testing• Verified readiness of the product for release through release review

• Involved in participating in requirement gathering sessions and prepared test strategy, test cases for the application• Developed test cases by analyzing business requirements, functional specs and use case documents• Recorded the deviations found during the development cycle and communicated to the client counterparts• Maintained traceability matrix for requirements to test case and created a data load• Created and managed test plan to assist overall test assignment, test cases and test scripts for the testing effort using Quality Center• Executed test cases using Quality Center• Coordinated with the development team for bug fixing issues using Quality Center• Performed back-end testing using SQL queries• Performed data-driven testing with Quick Test Professional (QTP) to test the application for different sets of data• Performed functional, regression, system and UAT testing using QTP• Developed QTP Automation script to generate the XML from all the VB Script function libraries• Performed sanity testing, integration testing, system testing and regression testing by using QTP and VB script excel macro tools• Involved in both keyword driven and data-driven automation framework demonstrations to all the stakeholders• Assisted in training the UAT users at client location upon implementation of the developed system to familiarize them with its functions and operations in the production environment• Sent weekly testing status reports along with the defects status to the project team• Created test procedure document, which specifies a step-by-step action for actual testing

• Involved in gathering requirement and discussed with the development team to understand and analyze the product requirements thoroughly• Developed comprehensive test plans based on system requirements• Involved in testing of the online web application• Scheduled and executed manual test scripts through Quality Center• Responsible for developing test scripts and cross-checking with business requirements using Quality Center• Executed test cases based on business testing requirements and test plans using Quality Center• Worked on backend testing and has very good knowledge of writing SQL queries to verify the data• Performed functional, system, regression, integration and user acceptance testing using QTP• Ran QTP automated scripts every night and stored the results in Quality Center• Developed some of the automated test scripts using descriptive programming techniques using VB Script• Generated data-driven scripts that access the backend database using QTP• Created usage scenarios and executed them to test a product from a user perspective• Created Test scenarios for claim selection, generate claims and data validations.• Tested the other applications integrated with the online document display application• Documented all test results, identifying and summarizing discrepancies• Worked as a team with other QA testers to ensure that all projects are executed accurately and completely and assisted other testers with account selection, clarification of ambiguity with test results and general questions that arise• Documented and sent reports according to the standards• Participated in weekly meetings, walkthroughs, and inspections