Muhammad Fannoun Email & Phone Number

Minneapolis, Minnesota, United States

• Incorporate data to standardize and understand team/individual performance and improve operations
• Report customer feedback data to our product team to produce iterative improvements
• Improve data collection methods by identifying and eliminating inefficiencies
• Manage varying technical projects in a fast-paced, online work environment
• Simplify complex concepts to present to clients and stakeholders as business action points
• Work in Jira and Salesforce to manage tickets

Greater Minneapolis-St. Paul Area

Minneapolis, Minnesota, United States

• Meet with clients to train them on their software package and how to optimize positive experience
• Engage consistently in customer follow up to ensure a quality consulting experience
• Collaborate with clients to troubleshoot software errors until resolved
• Manage a segment of my team of 5 people to follow up on clients involved in specific programs
• Collect and organize data in spreadsheets to present to management and other internal teams
• Foster growth and learning in junior team members

1431 Silver Lake Rd NW, New Brighton, MN 55112

• Provide a welcoming environment to ensure customers have a positive experience
• Prioritizing customer needs
• Provide deep connection with regulars and customers daily
• Ability to communicate clearly what customers need to teammates
• Coordinate with a team of 10 coworkers to ensure quality service and a clean workspace
• Monitor inventory as needed to remain well supplied and coordinate with management

Minneapolis, Minnesota, United States

• Provide quality lawn care services at residential and commercial properties on teams of 2-6 people
• Help to assign work tasks to team members to optimize daily workflow
• Communicate with customers to discuss projects and troubleshooting
• Ability to advocate on behalf of customers
• Prioritize daily tasks and schedule and delegate tasks to team members
• Discuss with potential clients about projects and estimates

• Assist customers in finding the cell phones and phone plans tailored to their needs
• Provided customers with device setup, software installation and upgrade services
• Informing customers about product features and helping them understand their device’s UI
• Seek out customer feedback about received products, services, and customer services
• Troubleshooting customer issues when it came to phone hardware or software
• Prioritized customer order and service