Muhammad Fannoun Email & Phone Number

Minneapolis, Minnesota, United States

● Incorporate data to standardize and understand team/individual performance and improve operations● Report customer feedback data to our product team to produce iterative improvements● Improve data collection methods by identifying and eliminating inefficiencies● Manage varying technical projects in a fast-paced, online work environment● Simplify complex concepts to present to clients and stakeholders as business action points● Work in Jira and Salesforce to manage tickets

Greater Minneapolis-St. Paul Area

Minneapolis, Minnesota, United States

• Meet with clients to train them on their software package and how to optimize positive experience• Engage consistently in customer follow up to ensure a quality consulting experience• Collaborate with clients to troubleshoot software errors until resolved • Manage a segment of my team of 5 people to follow up on clients involved in specific programs• Collect and organize data in spreadsheets to present to management and other internal teams• Foster growth and learning in junior team members• Adapt to volatile project loads to best serve our customer base• Provided suggestions and aid management in incorporating data to standardize and understand team and members’ performance• Integrate feedback from my peers into my process and consistently reiterating it to improve• Understand clients’ business to best tailor a solution to the problem they are experiencing• Present during daily team meetings to provide insights into current team issues • Advocate on behalf of the client internally • Become a subject matter expert for to take on more specialized roles for clients with a larger project volume

1431 Silver Lake Rd Nw, New Brighton, Mn 55112

• Provide a welcoming environment to ensure customers have a positive experience• Prioritizing customer needs• Provide deep connection with regulars and customers daily• Ability to communicate clearly what customers need to teammates• Coordinate with a team of 10 coworkers to ensure quality service and a clean workspace• Monitor inventory as needed to remain well supplied and coordinate with management• Assist in entering financial records such as tips and closing balances• Ability to train new baristas to perform well quickly• Ability to be self-directed and able to work

Minneapolis, Minnesota, United States

• Provide quality lawn care services at residential and commercial properties on teams of 2-6 people• Help to assign work tasks to team members to optimize daily workflow• Communicate with customers to discuss projects and troubleshooting• Ability to advocate on behalf of customers• Prioritize daily tasks and schedule and delegate tasks to team members• Discuss with potential clients about projects and estimates• consult with customers to analyze and verify operational needs• Keep customer and other stakeholders informed of project progress.• Lead meetings to schedule tasks

• Assist customers in finding the cell phones and phone plans tailored to their needs• Provided customers with device setup, software installation and upgrade services• Informing customers about product features and helping them understand their device’s UI• Seek out customer feedback about received products, services, and customer services• Troubleshooting customer issues when it came to phone hardware or software• Prioritized customer order and service• Keep customers and management updated on progress of different repair projects• Proven organizational skills and ability to manage multiple projects concurrently.• Ability to be self-directed an able to work