Manage a high-volume discount retail store with 22 – 45 employees, while aiding in district growth by opening new stores and restructuring current stores. Covered two different districts within the past year, handling all District Manager responsibilities for up to 9 stores in metropolitan locations. ▪️Increased store sales by 42% within the past 5 years, achieving the highest volume store in the region.▪️Facilitated new store openings in various states, hiring and training new staff, collaborating with the real estate team, and ensuring visual standards. ▪️Aided in the development of 3 Assistant Store Managers into Store Managers, focusing on internal growth and retention among the store team.▪️Handled recruitment for stores across 5 different states and trained 9+ store managers on hiring best practices, including face-to-face interviews, and recruitment strategy using LinkedIn, Indeed, and direct recruitment.

▪️ Created and implemented planograms that were later adopted by the entire retail chain.▪️Streamlined processes, ensuring a collaborative team environment in three different stores within the district, resulting in customer service scores above 90% in each store. ▪️Increased pet groomer retention by 50% and awarded the Top 5 in grooming and sales within the district. ▪️Covered two stores as a Store Manager simultaneously, throughout a natural disaster impacting the district.

▪️Trained teams at multiple locations to improve visual merchandising standards, increase service sales, and correct freight processing opportunities.▪️Developed succession plans for future leaders, encouraging critical thinking and collaboration.▪️Assisted in the setup and training at new locations in North Carolina.

▪️Acted as liaison and direct account support for 20+ clients, teaching clients how to utilize the product and translating customer needs to the software development team.