Mohamed Fayed Email & Phone Number

Outreach is an AI-powered Sales execution platform based on Kubernetes/ AWS that integrates with mainly with two CRM platforms: Salesforce, MS Dynamics●Working both independently and as a team, in a fast-paced environment, directly with customers●Managing inbound and outbound customer support requests●Providing articulate, high-quality support to customers by helping resolve support questions, problems, application bugs, and identifying and reporting on trends and educating on best practices.●Collaborating with teams across different departments

District Brno-City, Czech Republic

• Took on the challenge of overseeing Sales and Business development within the DACH, Nordic markets with specific responsibility over lead generation, account management, contract negotiations working with client representatives from B-level to C-level and all in between. • Leveraging knowledge in IBM, Azure, and Google cloud, I create efficient solutions at a reduced cost to meet client needs with a win rate over 80%. • Part of a team, 2 client contracts renewals ensuring continuity of revenue and client satisfaction .• Built and maintained good relationships with clients founded on effective communication and customer centric experience.

District Brno-City, Czech Republic

Administrate IBM clients’ operating systems such as AIX, RHEL, Solaris. Ensured operation’s stability and upheld Service Levels agreed by: • Installing and configuring operating systems and patches • Identifying and resolving system issues • Planning and executing projects • Developing and implement disaster recovery procedures to ensure business continuity.

Cairo, Egypt

Provide remote technical support to clients and IBM technical personnel as part of the AIX Remote Technical Support team. A front-line working with components such as networking, Logical Volume Management, Power High Availability, Power Virtualization Management, Hardware Management Console, Network Installation Manager. • Highest ticket closure in the first year by a margin. • Most ‘Very Satisfied’ customer surveys in the service center

Cairo