Mohamed Fayed Email & Phone Number

• Outreach is an AI-powered Sales execution platform based on Kubernetes/ AWS that integrates with mainly with two CRM platforms: Salesforce, MS Dynamics
• Working both independently and as a team, in a fast-paced environment, directly with customers
• Managing inbound and outbound customer support requests
• Providing articulate, high-quality support to customers by helping resolve support questions, problems, application bugs, and identifying and reporting on trends and educating on best practices.
• Collaborating with teams across different departments

District Brno-City, Czech Republic

• Took on the challenge of overseeing Sales and Business development within the DACH, Nordic markets with specific responsibility over lead generation, account management, contract negotiations working with client.
• Leveraging knowledge in IBM, Azure, and Google cloud, I create efficient solutions at a reduced cost to meet client needs with a win rate over 80%.
• Part of a team, 2 client contracts renewals ensuring continuity of revenue and client satisfaction.
• Built and maintained good relationships with clients founded on effective communication and customer centric experience.

District Brno-City, Czech Republic

• Administrate IBM clients’ operating systems such as AIX, RHEL, Solaris. Ensured operation’s stability and upheld Service Levels agreed by:
• Installing and configuring operating systems and patches
• Identifying and resolving system issues
• Planning and executing projects
• Developing and implement disaster recovery procedures to ensure business continuity.

Cairo, Egypt

• Provide remote technical support to clients and IBM technical personnel as part of the AIX Remote Technical Support team. A front-line working with components such as networking, Logical Volume Management, Power High.
• Highest ticket closure in the first year by a margin.
• Most ‘Very Satisfied’ customer surveys in the service center

Cairo