Mark Fern Email & Phone Number

Pittsburgh, Pennsylvania, United States

assigned to the complete coaching and training of the Fedex Ground and Services operating companies. This includes but not limited to: • creation, instantiation and support of agile teams and trains• all facets of delivery for the SAFe framework• development and delivery of related workshops and materials• on-on-one coaching sessions with all levels of the organization

Greater Pittsburgh Area

Accomplished, ambitious and results-driven Agile Coach and Team Leader with broad based expertise in directing enterprise initiatives focused on using Agile principles to improve business effectiveness and performance management, directly impacting the top-line; proven record of working with colleagues to ensure the success of large-scale, high visibility enterprise transformation initiatives with impact across multiple lines of business.§ Well versed in overseeing application development initiatives, including web development, directing the actions of systems engineers, project managers, QA analysts, and business analysts to maintain compliance with Agile frameworks.§ A history of success in enterprise-level programs; with PNC Bank, leads a team of Agile Coaches engaged in the training of approximately 50 Agile teams each year.

Functional manager for multiple Agile/Scrum teams for the Healthcare Suite of applications.PNC's healthcare experts understand patient billing, finance and technology - after all, we have worked with more than 1,600 healthcare organizations across the country, including payers (2,000 plus connections), providers, pharmacies, Medicare fiscal intermediaries and government agencies. We also provide implementation specialists and an online portal to help automate the revenue cycle and facilitate payer/provider relationships.

Functional manager (coaching, mentoring, leading) for core development team (including SE, PM, QA and BA resources) responsible for the creation and maintenance of the CashFlow Insight small business banking suite of applications - http://www2.pnc.com/cashflowinsight.Principal for the introduction and transformation of the department into an Agile one.Working closely with line of business teams (product owners) to establish priorities, backlog etc.

Greater Pittsburgh Area

Manage and coordinate onshore and offshore development, project management and quality assurance teams for both new and legacy applications. Tasked with sunsetting legacy applications or migrating key components to a cloud-based infrastructure.Introduced Agile development methodologies into the department, increasing output considerably while reducing QA hours.Company closed its doors in early 2013.

Manage Agile web/application development team for the company’s next generation box-office and retail-kiosk point of sale systems. Facilitate the use and improvement of the software development lifecycle. Coordinate and conduct necessary product release activities as dictated by the SDLC to include managing software development teams, gather functional requirements, providing direction for the development, reviewing and testing software products, and instilling a culture for structured processing within a team environment. Act as a product liaison with the Product Manager, Engineering team, Product Support and Project Managers, and third-party vendors.

Manage Web development efforts for this leading provider of private post-secondary education serving ~136K students in the US and Canada. Supervise team handling all aspects of design, development, and maintenance of Web sites and Web applications.

Design and implement many web-based (Flex & ColdFusion) applications: a company-wide intranet with built in knowledge base; full function reporting into their ERP system; B2B & B2C extranets with real time order tracking; IT inventory management system; Content Management System for the external corporate website and business unit micro-sites.

Led life cycle development and project management for elearning training solutions. Supervised 8 to 12 member teams of instructional designers, storyboarders, designers, and developers; monitored work quality and schedules.

Responsible for the design, usability, look and feel of the graphical interfaces for several major software packages developed inhouse for banking systems. Leads a small team of developers responsible for writing and debugging the core business logic (code, scripts, design and testing) utilized in the products. Additional responsibilities include developing and supporting websites for banking and financial institutions, restructuring/maintaining intranet design and flow using Cold Fusion, MySQL and Lotus Notes/Domino. Developed several web applications using Cold Fusion to assist in requirements gathering and website development for Fiserv's customers. New applications reduced typical development time by over 75%. Designed and developed several internal intranet applications for Human Resources and Finance to increase usability across departments and divisions, and enforce ISO compliance where none had previously existed.

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Icagile Certified Professional, Agile Coaching

Certified Scrum Product Owner® (Cspo)

Safe 4 Program Consultant

Safe 4 Certified Agilist

gain the knowledge necessary to lead an enterprise Agile transformation by leveraging the Scaled Agile Framework® and its underlying.

Certified Scrum Master

Certificate, Electrical Engineering & Installation