Mark Fern
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Mark Fern Email & Phone Number

Technical Program Manager leading cross-functional teams to align and deliver valuable business outcomes. at PagerDuty
Location: Austin, Texas, United States 5 work roles 3 schools
1 work email found @indeed.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
PagerDuty
Role
Technical Program Manager leading cross-functional teams to align and deliver valuable business outcomes.
Location
Austin, Texas, United States
Company size
201 employees

Who is Mark Fern? Overview

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Quick answer

Mark Fern is listed as Technical Program Manager leading cross-functional teams to align and deliver valuable business outcomes. at PagerDuty, a company with 201 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at indeed.com and a matched LinkedIn profile for Mark Fern.

Mark Fern previously worked as Senior Technical Program Manager at Pagerduty and Sr Technical Program Manager at Indeed.Com. Mark Fern holds Mba, Business Administration from The University Of Tulsa.

Company email context

Email format at PagerDuty

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{first_initial}{last}@indeed.com
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Profile bio

About Mark Fern

I demonstrate strong business acumen, broad technical skills, and success in building IT solutions with proven and leading-edge technologies. I drive teams to deliver on commitments, so leadership can achieve business objectives. My contributions as Technical Program Manager:♦ Define, structure, and manage complex technical programs and projects.♦ Lead from pre-initiation through build, change management, deployment, support and closeout.♦ Drive alignment across engineering and stakeholder teams and enterprise functions. ♦ Deliver clarity of business drivers for the work, visibility to risks and challenges, and definition of done.♦ Utilize best practices and lightweight templates to track progress and manage change.♦ Drive accountability of teams delivering code, process changes, and project plans. ♦ Ensure leadership has information and context to make decisions, resolve issues, and mitigate risks.

Listed skills include Saas, Enterprise Software, Integration, Cloud Computing, and 44 others.

Current workplace

Mark Fern's current company

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PagerDuty
Pagerduty
Technical Program Manager leading cross-functional teams to align and deliver valuable business outcomes.
600 Townsend Street, Suite 200, San Francisco, CA 94103, us
Website
pagerduty.com
Employees
201
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Company profile
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5 roles · 24 years

Mark Fern work experience

A career timeline built from the work history available for this profile.

Senior Technical Program Manager

Current
Pagerduty

San Francisco, CA, US

Starting a new opportunity to drive large scale programs and projects to success!

Sep 2023 - Present

Sr Technical Program Manager

Indeed.Com

Austin, Texas, US

  • ♦ Enterprise Billing Platform program Developed and structured a program to improve customer billing experiences and scale billing capabilities for product data growth.
  • Drove delivery of a scalable, microservices-based billing architecture, directly integrated with product data pipeline and designed for rapid product growth.
  • Developed operational cutover plans and successfully onboarded Indeed’s flagship products to the new architecture.
  • Managed the ramp of product usage on the new platform to full production levels for planned market penetrations. Delivered proactive communications and ensured support readiness.
  • Drove cross-functional delivery of a self-serve detailed billing report that supplements customer invoices.
  • Managed the delivery and ramp of a legacy billing report, resulting in an 88.38% decrease in support requests and elimination of a 5-contractor support team. ♦ Integrated the new Zuora billing system with Indeed’s.
Nov 2016 - Mar 2023

It Business Consultant

2 Market Services
  • ♦ Technical Project Manager for delivery of custom solutions for BPO clients. Managed stakeholder relationships, commercial milestones and SOWs. Created solution diagrams and user story requirements. Trained customers.
  • Projects: (1) Order management system for insurance agency; (2) Inventory and ordering system integrated with QuickBooks for biotech device manufacturer; (3) CRM/order management system for commercial building.
2011 - 2016 ~5 yrs

Technical Product/Project Leader

General Motors, Dell, Cybertrader/Schwab

♦ General Motors enterprise data warehouseImplemented hybrid project management methodology combining Agile Scrum with Waterfall phases and documents. Designed work breakdown for repeatable process. Led daily stand-ups, backlog refinement, retrospectives, and sprint/release planning. Tracked and communicated team velocity and sprint/release progress for.

2003 - 2013 ~10 yrs

Business Manager For It Services

Eloyalty, S1 Corp

Austin, TX, US

♦ eLoyalty Corporation (Cisco Managed Services Partner, VOIP call center solutions)Managed $9M portfolio of Fortune 1000 and SMB client accounts. Responsible for contract negotiations, customer satisfaction, revenue forecasting, and support service escalations. Managed renewals and SLA performance.♦ S1 Corporation (banking software)Overhauled web.

2002 - 2009 ~7 yrs
Team & coworkers

Colleagues at PagerDuty

Other employees you can reach at pagerduty.com. View company contacts for 201 employees →

MF Maximiliano Faúndez Maximiliano Faúndez Colleague at Pagerduty Santiago, Santiago Metropolitan Region, Chile, Chile View → JL Jermaine Lawless Jermaine Lawless Colleague at Pagerduty San Francisco Bay Area, United States, United States View → TP Triana Pla Varela Triana Pla Varela Colleague at Pagerduty Chile, Chile View → MR Melissa Ross Melissa Ross Colleague at Pagerduty San Francisco Bay Area, United States, United States View → CO Carmesha Owens, Mba Carmesha Owens, Mba Colleague at Pagerduty Atlanta, Georgia, United States, United States View → CE Clay Erbes, Ctp Clay Erbes, Ctp Colleague at Pagerduty Whitefish, Montana, United States, United States View → AB Adam Barrand Adam Barrand Colleague at Pagerduty Fort Wayne, Indiana, United States, United States View → JT Jennifer Taylor, Msf Jennifer Taylor, Msf Colleague at Pagerduty Knoxville, Tennessee, United States, United States View → AG Anojan Gunasekaran Anojan Gunasekaran Colleague at Pagerduty Canada, Canada View → AF Ana Filipa Martins Ana Filipa Martins Colleague at Pagerduty Portugal, Portugal View →
3 education records

Mark Fern education

Mba, Business Administration

The University Of Tulsa

Juris Doctorate, Law And Business

The University Of Tulsa

Bachelor Of Arts (Ba), Sociology

The University Of Texas At Dallas
FAQ

Frequently asked questions about Mark Fern

Quick answers generated from the profile data available on this page.

What company does Mark Fern work for?

Mark Fern works for PagerDuty.

What is Mark Fern's role at PagerDuty?

Mark Fern is listed as Technical Program Manager leading cross-functional teams to align and deliver valuable business outcomes. at PagerDuty.

What is Mark Fern's email address?

AeroLeads has found 1 work email signal at @indeed.com for Mark Fern at PagerDuty.

Where is Mark Fern based?

Mark Fern is based in Austin, Texas, United States while working with PagerDuty.

What companies has Mark Fern worked for?

Mark Fern has worked for Pagerduty, Indeed.Com, 2 Market Services, General Motors, Dell, Cybertrader/Schwab, and Eloyalty, S1 Corp.

Who are Mark Fern's colleagues at PagerDuty?

Mark Fern's colleagues at PagerDuty include Maximiliano Faúndez, Jermaine Lawless, Triana Pla Varela, Melissa Ross, and Carmesha Owens, Mba.

How can I contact Mark Fern?

You can use AeroLeads to view verified contact signals for Mark Fern at PagerDuty, including work email, phone, and LinkedIn data when available.

What schools did Mark Fern attend?

Mark Fern holds Mba, Business Administration from The University Of Tulsa.

What skills is Mark Fern known for?

Mark Fern is listed with skills including Saas, Enterprise Software, Integration, Cloud Computing, Crm, Management, Project Management, and Software Development.

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