Michelle Heisler Email & Phone Number

Eugene, Oregon, United States

Eugene, Oregon, United States

• Manage 7 branches with 60+ employees
• Manage training team including designing and implementing trainings and scheduling to meet front line staff need
• Mentored, trained, and developed entry-level and existing leadership in branches and training department
• Drive sales and production by training and coaching and achieving a 19% increase in sales January 2023 over January 2022
• Worked with HR team to increase front line staff wages to be more competitive with the market
• Directed staff to ensure a passing level of yearly audit in all areas of Credit Union compliance, policies and federal regulations

Eugene, Oregon, United States

Springfield, Oregon

• Manage staff of 9
• Actively managed sales process activities including member profiling, member and employee events, sales and activity tracking.
• Achieved 5 of 5 branch goals for previous 3 quarters
• Ensure monthly, quarterly, semi-annual, and annual certifications were completed
• Manage hiring, performance management and compensation, merit increases, and incentives for Member Service Specialists, Tellers, and Assistant Branch Manager
• Develop annual budget

Corvallis, Oregon Area

• Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer
• Achieve a positive employee experience and build a high performing team that prioritizes controls and drives business results
• Set employees up for success by setting clear objectives for the branch and for each employee, and monitor progress and track results
• Develop individuals’ skills and help them plan their long-term career goals
• Recruit top talent
• Forecast staffing/scheduling needs to ensure adequate staff is on hand to support our customers

Eugene, Oregon Area

• Monitor financial market trends
• Work with clients to achieve their long term financial goals
• Issue products in the primary market
• Partner with a Financial Advisor, who has a wider array of products, to provide the best solution for the customer

Eugene, Oregon

At the American English Institute, I worked as the Student Services/Activities Coordinator. I welcome international students and help give them insight into American culture. I organize trips that are both fun and informative. I coordinated the new student orientation week to make sure students feel welcome and comfortable in their new surroundings. In.