Michelle Heisler Email & Phone Number

Eugene, Oregon, United States

Eugene, Oregon, United States

• Manage 7 branches with 60+ employees• Manage training team including designing and implementing trainings and scheduling to meet front line staff need• Mentored, trained, and developed entry-level and existing leadership in branches and training department• Drive sales and production by training and coaching and achieving a 19% increase in sales January 2023 over January 2022• Worked with HR team to increase front line staff wages to be more competitive with the market• Directed staff to ensure a passing level of yearly audit in all areas of Credit Union compliance, policies and federal regulations• Plan and facilitate monthly regional meetings

Eugene, Oregon, United States

Springfield, Oregon

• Manage staff of 9• Actively managed sales process activities including member profiling, member and employee events, sales and activity tracking.• Achieved 5 of 5 branch goals for previous 3 quarters• Ensure monthly, quarterly, semi-annual, and annual certifications were completed• Manage hiring, performance management and compensation, merit increases, and incentives for Member Service Specialists, Tellers, and Assistant Branch Manager• Develop annual budget• Developed 4 team members for promotion

Corvallis, Oregon Area

• Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer • Achieve a positive employee experience and build a high performing team that prioritizes controls and drives business results• Set employees up for success by setting clear objectives for the branch and for each employee, and monitor progress and track results • Develop individuals’ skills and help them plan their long-term career goals • Recruit top talent• Forecast staffing/scheduling needs to ensure adequate staff is on hand to support our customers• Provide (and educate) customers on additional ways to access the bank, including Chase Mobile and Online services • Improve revenues and expenses and grow the business, while exceeding customer expectations • Ensure that the branch team complies with policies, procedures and regulatory banking requirements• Establish and maintain effective relationships with customers, business partners, staff and members of the community

Eugene, Oregon Area

• Monitor financial market trends• Work with clients to achieve their long term financial goals• Issue products in the primary market• Partner with a Financial Advisor, who has a wider array of products, to provide the best solution for the customer

Eugene, Oregon

At the American English Institute, I worked as the Student Services/Activities Coordinator. I welcome international students and help give them insight into American culture. I organize trips that are both fun and informative. I coordinated the new student orientation week to make sure students feel welcome and comfortable in their new surroundings. In addition to creating a comfortable transition for the students, I scheduled classrooms for their courses and ordered their textbooks. I also hired American students to interact with the international students in order to give more insight into American culture. In the office, I delegated tasks to student workers and created their work schedule.