Michael Fisher, Pmp Email & Phone Number

Renton, Wa, Us

· • Spearheaded the development and management of a managed communications services practice, including creating comprehensive pricing models and defining service offerings.• Delivered high-impact executive presentations, communicating strategic visions and project updates effectively.• Fostered cross business unit collaboration to streamline communication and enhance project outcomes.• Managed a diverse team of engineers and support staff, driving performance and fostering professional growth.• Directed multiple complex projects, ensuring on-time delivery and adherence to budget constraints.• Developed innovative service offerings tailored to client needs, driving increased customer satisfaction and retention.• Analyzed market trends and competitor strategies to inform pricing models and service offerings.• Cultivated strong relationships with key stakeholders, including clients, vendors, and internal teams.• Implemented process improvements to enhance efficiency and reduce operational costs.• Led training and development programs to equip team members with the latest industry knowledge and skills.• Oversee vendor management, negotiating contracts and ensuring service quality to support project success.• Engaged in proactive client management, addressing concerns and providing solutions to maintain strong client partnerships.

· Successfully provides project management and delivery resource management for a business unit (BU) that maintains over $100+ million in annual revenue· Leading project efforts with a delivery team composed of software, hardware, and VOIP/Network engineers· Rapidly built reputation for delivering top-tier results which has lead to multiple instances of internal leadership and external clients requesting repeated engagements for subsequent projects· Conducting business analytics by producing sales, utilization, and opportunity/project tracking metrics and reports to be used for leadership/executive reporting· Developing project management tools, templates, and kits to accurately capture customer needs and tracking project and sales efficiencies· Leading project manager on no fewer than 10 projects at a time with project budgets all exceeding $100k· Acting as a technical project manager when project scope aligns with engineering history· Actively provide strategic guidance and tactical tailoring of project delivery depending on internal engineering and client needs · Advance usage of SmartSheets and SmartSheet resource management to effectively management projects and resource allocation

Bellevue, Washington

· Participated in T-Mobile’s “Leadershift” program which includes continuous leadership development, mentoring, as well as the experience of project and personnel management over a variety of leadership and technical disciplines including but not limited to: Network engineering, Ansible/Python automation, and Kubernetes/Virtual Machine infrastructure deployments· Advanced usage of Jira software to manage projects and resources utilizing Agile and Kanban project management methodologies· Authored multiple Ansible automation scripts to facilitate idempotent network configuration tasks· Help drive development of new automation architectures, practices, and standards to be adopted company wide· Actively engaged in automation mentorship and education/training programs to teach other employees about how to use Ansible for automation· Main POC for providing budgetary planning, forecasting guidance, and managing multiple vendor relationships for teams I was currently managing· Collaborating to design full scale Ansible network automation educational course for internal use· Architected, deployed, and maintained OpenStack + RedHat Enterprise Linux 7/8 server infrastructure to support suite of automation tools, as well as company provisioned software

Issaquah, Washington

• Primary focus of global WAN/LAN architecture, configuration, and troubleshooting• Engineered DR and HA network solution for domestic, international, and 3rd party vendor regional networks and offices• Provided architecture and deployed new 4400 series ISRs and 3600/3800 stackable switches• Administrator over Cisco and Juniper based SSL VPN and ASA firewall services used to access core systems• Engineered DR and HA network systems for 3rd party company partnering networks and international locations• Independently designed network rebuild/overhaul for an optical laboratory• Designed and implemented OOB management network for a datacenter sandbox/lab environment • Provided Tier 3 escalation support for company network-based incidents

• Responsible for managing, maintaining, monitoring, and supporting company LAN and WAN infrastructures worldwide.• Led and planned US/CA based router clean-up program• Actively wrote knowledge base documentation used by all three support tiers.• Configure and troubleshoot primary and secondary data circuits for various locations.• Actively used HP OpenView and Solarwinds technologies to monitor and troubleshoot network. (Network Node Manager and OpenView Monitoring)• Researched network bandwidth and utilization issues using net-flow tools and NetScout software.• Participated in 24x7 On-call rotation schedule and often available for Tier 2 support• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals• Troubleshoot domain issues using Active Directory and Group Policy

Glenview, Illinois, United States

• Successfully educated and managed team members to meet and exceed departmental goalsthrough educational programs, interpersonal communication, coaching/mentoring sessions, and one-on-one learning experiences.• Actively participated in the hiring, training, and daily scheduling for a workforce of 75+employees• Participated in sales forecasting, OPEX, and CAPX budgeting• Promoted steady sales growth more than 5% annually.• Was responsible for daily troubleshooting, support, upgrade, installation, and maintenance ofwarehouse technology as well as salable merchandise.• Used AS400 tools and Analyzer V8 to track various facets of the business to effectivelymerchandise• Highly experienced in planning for successful visual merchandising plans, sets and strategies.• Implemented new programs to increase overall efficiency and reduce required payroll

Bachelor Of Science - Bs, Information Technology Management

Ccnp Tshootv2 300-135

Ccnp Routev2 300-101

Ccnp Switchv2 300-115

Certified Ccna, Ccna (Icnd 2 Version 2 - 200-101)

Certified Ccent, Ccent Icnd 1 V2 (100-101)

Ccent, • 640-822 Cisco Icnd1 Ccent – Interconnecting Cisco Networking Devices Part 1 (Cisco_822)

Ccna, • 640-816 Cisco Icnd2 Ccna – Interconnecting Cisco Networking Devices Part 2 (Cisco_816)

Computer Science

Database and Information Systems. Design, Infrastructure, Construction and Maintenance