Martin Flores Email and Phone Number

Information Technology Manager for University Enterprise Inc. located on the Sacramento State University campus. Managing an Information Technology team supporting IT Infrastructure and Enterprise Finance applications and application integration.

▪ Utilized Project Management, Program Management, Agile and Lean skills throughout the course of this position to successfully manage our IT Data Lake program and the software development life cycle.▪ Managed all changes and software development work through Agile Scrum and Sprint planning process.▪ Managed IT Data Lake business pipeline, customer expectations and stakeholders between our IT software development teams and several different IT Engineering groups.▪ Managed Key Performance Indicators (KPIs) across several business segments at Intel. The KPI’s are used to manage quality and performance of work and projects throughout the organization.▪ Managed technical escalations for network and application performance issues. Worked closely with first, second and third level engineering teams to resolve performance issues in a timely manner.▪ Managed our IT Intake process as the liaison between our IT engineering teams and IT department in representing upcoming technical changes for IT applications.▪ Managed quality through our Quality Council by implementing a Kanban process to track key initiatives, projects, critical actions required and weekly presenters for our division’s Quality Council.▪ Managed and audited our Quality Management System (QMS). I reviewed engineering and manufacturing architecture designs and processes and worked with stakeholders to maintain accuracy to maintain Intel’s ISO 9001 certification.

▪ Led sourcing team to deliver on deliverables and objectives for building talent pipelines of diverse candidates in alignment with Intel’s corporate diversity goals.▪ Led and coached team to build sourcing and tools expertise, while driving strong partnerships and cross-collaboration with our stakeholders.▪ Performed data analytic reports to measure monthly accuracy of diversity hires and potential candidates.▪ Held weekly one on one meetings with employees to understand their needs and provide coaching and mentoring.▪ Supported two HR enterprise employee resource database applications.

▪ Designed and Influenced roadmap for our Enterprise Mobile Strategies and Solutions. ▪ Delivered IT transformation, SAFe, DevOps, Agile and Lean Leadership training for Intel's IT division worldwide.▪ Presented recommendations to migrate to Jira and consolidate from using ServiceNow and Rally for managing software development, incidents, projects, portfolios and budgets across all of IT worldwide. IT adopted Jira and saved over $1 million in software license costs.▪ Presented idea for implementing employee career development plans and deliverables into the employee Workday database to enable manager and employee accountability for tracking employee development and accomplishments. Also tied all work deliverables to Key Performance Indicators (KPIs) published in Workday. ▪ Mentor, coached and developed our next generation of leaders at Intel, along with leaders in foreign and local communities such as USA, Colombia, Nepal and our US Military Veterans.

▪ Managed $2.2M budget, 3 Teams, 21 direct reports, managing resources in 3 regions US, India and Canada. A software development team, a Network and Server Engineering Team and a Software Configuration Management team.▪ Managed 10 critical engineering applications, 120 cloud servers, 200+ networks worldwide in US, China, India, Canada, Poland, and Mexico.▪ Increased overall software development productivity by 3x, by implementing continuous integration and continuous delivery solutions for our Intel Solid Sate Drive Software Engineering department.▪ Developed and managed employees and their performance. Managed a team of engineers, architects, technical writers and technical consultants who were responsible for delivering results over many technical areas: cloud hosting, network and server engineering, application support, software development, testing, automation, performance monitoring, disaster recovery, patching and upgrades.▪ Utilized Agile DevOps leadership principles for continuous improvement to increase the quality and efficiency of our teams by measuring weekly, monthly and quarterly performance to identify opportunities for efficiency.▪ Influenced adoption of data analytics and online dashboards to track engineering performance and increase productivity. Published all 13 engineering team’s velocity and overall performance, which improved our Time To Market (TTM) for our Intel Solid State Drives.▪ Performed stakeholder and vendor management between IT Engineering, Software Engineering, Business Operations, Sales and Marketing and application vendors.

▪ Managed a team of 10, supporting business operations for 10 critical engineering applications, 120 cloud servers, 200+ networks worldwide in US, China, India, Canada, Poland, and Mexico.▪ Designed and influenced division to adopt agile business practices and engineering dashboards to improve overall quality and production by 3x and on-time delivery of products to the market.▪ Developed and managed employees and their performance. Managed a team of engineers, architects, technical writers and technical consultants who were responsible for delivering results over many technical areas: cloud hosting, network and server engineering, application support, software development, testing, automation, performance monitoring, disaster recovery, patching and upgrades.▪ Utilized Agile DevOps leadership principles for continuous improvement to increase the quality and efficiency of our teams by measuring weekly, monthly and quarterly performance to identify opportunities for efficiency.▪ Performed stakeholder and vendor management between IT Engineering, Software Engineering, Business Operations, Sales and Marketing and application vendors.

▪ Architected automation process for enterprise manufacturing data 3 months ahead of schedule and $180k under budget by using the cloud to increase overall performance and reliability of critical manufacturing data transfers between China and California, resulting in efficiency gains for our Intel Solid State Drive engineering and manufacturing groups.▪ Supported, 13 Software Engineering teams in a Python, Mercurial environment with software testing and nightly software builds and releases.▪ Utilized Agile DevOps leadership principles for continuous improvement to increase the quality and efficiency of our team by measuring weekly, monthly and quarterly performance to identify opportunities for efficiency.▪ Performed stakeholder and vendor management between IT Engineering, Software Engineering, Business Operations, Sales and Marketing and application vendors.

▪ Supported SCADA Enterprise servers and applications for our manufacturing facilities in Colorado Springs, Arizona, Santa Clara, Oregon and Massachusetts.▪ Performed stakeholder management through weekly stakeholder meetings and partnered closely with site engineering teams to understand the detailed technical needs of their manufacturing environments.▪ Participated in 24x7 on-call support rotation.▪ Built, configured and supported over 100+ Microsoft servers and thousands of Microsoft clients.

▪ Architected and implemented wireless enterprise solution for enabling handheld wireless devices secure access to Intel’s corporate email and applications for 100,000 users worldwide.▪ Architected and presented wireless enterprise solutions to our customers at UPS, Chase, and Coca-Cola to influence their adoption of wireless handheld devices and increase sales of our Intel wireless devices.▪ Owned deign of network security solution for secondary authentication, firewall transport design review process, connectivity testing and all technical testing and support of 6 month proof of concept (POC).▪ Presented technical architecture and end to end solution to Intel executives, which was running in a proof of concept environment. Provided live examples of application functionality and live connectivity to corporate enterprise messaging and application environments. Received executive approvals to migrate to production IT environment.

▪ Managed 7 team members, and enterprise software and hardware licensing budgets.▪ Managed two 24hr technical support teams, hosting over 500 cloud and on-prem servers in 3 corporate data centers and 100+ critical corporate applications, supporting over 100,000 users.▪ Developed and managed employees and their performance. Managed a team of engineers and technical consultants who were responsible for delivering results over many technical areas: cloud hosting, network and server engineering, application support, software development, database support, automation, performance monitoring, disaster recovery, patching and upgrades.▪ Used system performance monitoring and weekly metrics to increase the quality and efficiency of our teams by measuring weekly, monthly and quarterly performance to identify opportunities for efficiency.▪ Performed stakeholder and vendor management between IT Engineering, Application Developers, Business Operations, Customers and application vendors.

▪ Managed 23 employees in 3 teams (Networking, Internet Security & HR Enterprise Application Support).▪ Managed 300+ requests per day with an average resolution rate of 95%.▪ Key to our success was using daily metrics to improve our performance along with cross training, technical documentation, collaboration, Information sharing. This empowered employees to make decision on their own without needing to rely on escalating to management.▪ Developed and managed employees and their performance. Provided coaching, mentoring, career development, business direction and strategy. ▪ Performed stakeholder management through weekly stakeholder meetings and partnered closely with customers to understand the detailed technical needs of their customers, applications and business environments.

▪ Led a team of 5 employees in the Network Support Team.▪ Managed network support requests daily with an average resolution rate of 95%.▪ The key to our success was using daily metrics to improve our performance.▪ I cross trained my team through technical documentation, collaboration and Information sharing to make our team high performing.