Manuel Fernandez Email & Phone Number

Miami, Fl, Us

Miami/Fort Lauderdale Area

Business Operations & Strategy, Client Services (LAC) - Jan 2019 - PresentRegional SVP liaison between the regional and global functional teams coordinating and focusing on process improvements, revenue initiatives, events, meetings and trainings, while working with metrics and KPIs for operational insights. Contract Management, Client Services (LAC) - Jan 2014 - Dec 2018Manage a team of contract analysts that oversee the overall process of Visa’s Client Incentive Contracts. These incentive contracts are crucial for the success of the region because they measure the client’s performance and generate revenue. The current team framework was designed and developed from its onset.• Supervise the metrics generation/decisions for continuous ways to improve the overall process (best practices).• Provide contract metrics reporting to country managers and to senior management for decision-making.• Manage a highly skilled team of lawyers that draft complex financial contracts.• Establish strong relationships through advocacy with key stakeholders that, including sales, legal and finance.Processing Solutions, - Visa Processing Service (LAC) - May 2011 - Jan 2014Responsible for the business development of issuer processing SaS (Software as a Service) service, using a multi-currency, multi-program parameter driven configuration solution for regional financial institutions that require prepaid and debit issuing processing. • Performed market intelligence and developed the regional business plan focused on the two largest markets (Brazil/Mexico).• Developed the marketing and selling strategy that included sales presentations, proposals, regional pricing, contract negotiations and technical requirements.• Signed seven licenses with banks in Brazil, Mexico and the Caribbean. Maintained a strong and ongoing business relationship with all clients.

Miami, Fl

Network Processing, Market Development, Global Network Products, Jan 2010 - May 2011Worked in concert with regional and country management to identify, qualify, and/or triage opportunities, which advanced MasterCard Network usage and fostered future relevance.Mobile Payments, Market Development, Global Network Products, Sep 2007 – Jan 2010Developed the solution (as part of a team) and conducted business development of mobile payments and mobile banking strategy for the global market, initially focusing on the Latin American and Caribbean Region.Technology Account Management, Global Technology & Operations, Nov 2005 – Sep 2007Responsible for project managing and supporting Citibank/Banamex Latin America and the MasterCard regional customer/sales team. Responsibilities also included selling technology-based solutions to the various Citibank business units in the region, which also included Citibank/Banamex. Assigned to a team of three to help define an internal “solutions selling process” that was later taught to the rest of the Technology Account Management organization. Participated, as a subject matter expert, in providing a processing seminar to the LAC region called “Winning Processing in LAC,” which included all of the company’s solutions.

Regional Vice President of Sales, Aug 2004 – Nov 2005Oversaw the overall development of the CALA region, including selecting, hiring, and managing distribution channels (indirect channels), contract negotiations with customers/channels, penetrating new accounts, project management, conducting presentations and seminars, hiring the regional staff, and expanding sales. Turin Networks was a leading provider of leading-edge telecommunications technology that facilitates the expansion of broadband services for operators/carriers worldwide.

Responsible for managing a business unit that included Africa, Bermuda, Bahamas, Caribbean and Latin America. Sales activities included managing the business unit by interviewing and selecting indirect distribution channels, profit and loss statements, project management, customer presentations and seminars, contract negotiations with customers/channels, managing a sales and operations team, and managing direct and indirect sales. AFC, which was acquired by Tellabs in December 2004, provided operators with broadband access (last mile) solutions (DLC, GPON, ADSL, etc.) that provided telephony and high-speed Internet services to subscribers’ homes.

Miami/Fort Lauderdale Area

Regional Sales Manager, Oct 1994 – Jul 1998President’s Club 1995, 1996Managed a territory that included Chile, Uruguay, Paraguay, Suriname, Guyana, Bermuda and the Caribbean. Created strategy to sell total systems that included financial software, Point-of-Sales terminals and professional services. Sales activities included managing direct and in-direct sales channels that required customer contact, proposal preparation, project management, customer presentations, and contract negotiations with customers/channels. Additionally managed two account managers and a sales engineer.Regional Technical Director, Americas Region (Latin America, Caribbean, and Canada), Jul 1991 – Sep 1994Assured that revenue-based projects were properly executed by coordinating technical activities of the region, including 34 technical individuals in various countries reporting directly to me. Consulting Software Services Manager / Sr. Software Engineer, Jul 1988 – Jul 1991Supervised a five person team that provided customers with rapid technical response consulting software services. The team’s main objective was to provide immediate and reliable customer assistance in unfavorable circumstances where terminals had software issues. Designed and maintained a Point-of-Sale terminal multi-tasking operating system programming in the “C”, SQL, TCL and assembly language.

Bsee, Electrical Engineering

Mba, International Business