Mark Miller Email & Phone Number

Cleveland, Oh, Us

Chicago, Illinois, United States

Built a financial model for a regional health provider, analyzing six reorganization scenarios to demonstrate potential financial impacts; secured client alignment on a strategy projected to net over $500M over the next seven years.Defined a clear vision for a pharmacy pilot program aimed at driving revenue growth and enhancing enterprise value across multiple business units at a national retail pharmacy chain.Developed a detailed business case highlighting the potential value of a TPA company within a statewide market and evaluated acquisition targets for a regional health insurance company.Assisted in account planning for all Midwest Provider clients and was responsible for tracking associated financial metrics.

Developed a zip-code based statistical model to estimate market size, allowing $2.5B manufacturing client to set more accurate sales territories for its employees.Designed a survey completed by several thousand of manufacturing client’s customers to quantify opinions on the client's sales force and improve sales effectiveness.Directly engaged with client customers to understand the customer journey through the sales process, allowing for our client to customize sales approach to different customer segments.

Columbus, Ohio Area

Oversaw up to 25 concurrent IT projects and ensured their timely completion, leading tohigher customer service ratings and minimizing amount of client complaintsDirected cross-department training on Operations department's scope and function resultingin a 20% reduction of time needed to resolve client issues• Engaged directly with employees of key Silicon Valley client to resolve issues related to client'semployee stock plan and achieved 100% issue resolution rate

Columbus, Ohio Area

Led team though an operational system migration during which the team issued over $30million in wire transfers annually and maintained a sub 1% error rateDetected systematic issues impacting success of Abandoned Properties project ensuring sub2% error rate and allowing the firm to reclaim misappropriated funds

Columbus, Ohio Area

Expanded the company’s customer base in New York, Missouri, Texas, and Louisiana Consistently exceeded quotas and ranked in the top 15% in terms of salesAchieved position as Salesforce expert and served as CRM trainer to new team members

Columbus, Ohio Area

Facilitated the acquisition of new customers in California, Washington, Idaho, Wyoming, Alabama, and TennesseeRanked among team leaders in multiple sales metrics

Worked closely with COO on Search Engine Optimization project. Performed research on various topics pertaining to the finance industry. Responsible for online marketing and sale of access to website’s applicant database.

Washington D.C. Metro Area

Worked with various political campaigns to assist in their outreach efforts to votersDeveloped multiple scripts and agendas to be used by campaigns for different telephone programsCreated online content to be utilized for SEO and promotional purposes

Dublin, Ireland

Produced economic analysis for meetings with the ambassadors of Pakistan, Canada, Argentina, and CyprusPrimary author of a speech given in the Dáil Éireann regarding the 2012 National Lottery BillEngaged with political constituents and catalogued issues for review by the Member of ParliamentActively participated in the 2013 EU Interparliamentary Conference in Dublin

Columbus, Ohio Area

Assisted in the promotion and branding of the radio station in the Greater Columbus Area. Also primarily responsible for the social media feeds of the station.

Master Of Business Administration - Mba

Data and Business Analytics Concentration

Bachelor’S Degree, Economics/International Studies

Activities and Societies: The Pi Kappa Alpha Fraternity, College Radio StationGraduated Magna Cum Laude in Economics and International.

Transferred, Economics

Activities and Societies: College Radio Station, Literary Magazine

Education record