Maureen M. Email & Phone Number

Haarlem, North Holland, Netherlands

Accountable for supervising and directing the procedure of transferring data and processes from one setting to another. This encompasses shifting from in-house systems to cloud infrastructure and transferring data among databases within an organization's technological framework.

Haarlem, North Holland, Netherlands

In charge of aiding customers in addressing technical concerns associated with products and/or services. This encompasses providing advice, resolving issues, and furnishing solutions to customers grappling with difficulties or obstacles tied to the company's offerings. The objective is to assist customers in proficiently utilizing, engaging with, and.

Philippines

Maintained social media content development by coordinating and implementing social media marketing communicationResponsible for comment moderation, consumer interaction, and diffusing any online issues (complaints, returns, etc.)Provides customer support on enrollment and services inquiries

New Jersey

- Provide customer technical support services via chat, E-mail and phone. - Troubleshoot and resolve technical issues related to the product. - Ensure all problems are logged in detail and resolved to the satisfaction of the client. - Act as the primary interface between Customer Advocate, and Engineering Teams. - Proactively support customers by spotting.

New York, United States

- Facilitate and promote ownership of support requests that are received- Ensure frequent follow-ups with support engineers to ensure the client’s issue is being handled as quickly and as efficiently as possible to promote quick turnaround time to resolution. - Report and keep track of key performance indicators for support. - Periodic updates to.

NCR - National Capital Region, Philippines

• Provide overall direction and guidance to the operational activities of the site with the objective of maximizing growth, profitability, and client satisfaction as well as day-to-day leadership and management for all.
• Directly responsible for the delivery and performance of overall daily operations
• Analyzes current performance and provide action plans
• Establishes appropriate metrics to effectively gauge the program’s and the staff’s performance
• Creates and implements, creative strategies and process improvement plans
• Ensures awareness of the contract and carry out contractual provisions

Philippines

• Responsible for meeting pre-determined performance metrics, improving operating efficiency, developing skills or people particularly the direct reports, building and sustaining good working relationships with client.
• Make independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas
• Be accountable for results of work to both Accenture and client
• Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals
• Contribute to policy setting at a senior level
• Identify, assess and resolve complex business problems/issues and provide alternative scenarios.

Philippines

Oversee all work delivered through a global, regional or centre service delivery operation, including managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and met operational and financial commitments. Support the sales process, as needed, by participating in the solution design.Manage Performance.

Philippines

Manage day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and quality targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners.

Philippines

Quality Call MonitoringCascade updates Provides floor support/Subject matter Expert Substitute for Team Leaders in case of absenceParticipates in weekly conference, meetings & calibrationsBackground in health insurance

Philippines

Provide membership, benefits and claims information to providers and members.

NCR - National Capital Region, Philippines

FinanceBilling and CollectionsUpdates daily and monthly cash disbursementsAssists Company Accountant in audit and bookkeepingPayrollDirectly reports to the CEO and COOAssist in the HR process: conducting pre-employment examination, interview, pre-employment and assessmentPurchasing office suppliesPayment of Monthly office billsTraining of new hires