Michael Muller Email & Phone Number

Blue Bell, Pa, Us

Radnor Township, Pennsylvania, Us

Responsible for the hiring, mentoring, coaching and development of direct report staff. Follows the system guidelines for establishing performance objectives in accordance with MLH leadership competency model as well as team and individual goals. Manages and coordinates the resources for the development of new functionality, testing and upgrades. Manage multiple projects and personnel, completes projects through the leadership of others under their direct supervision. Serves as a liaison to operational leadership for new development, growth, issues and fixes, as well as new software releases. Communicate all necessary changes, enhancements, and procedures to all internal impacted departments. Troubleshoot, research and solve technically challenging problems involving integrated systems Translate technical and application feature information into operational capabilities that are meaningful to end users. Participate in the On Call Problem Manager Support Schedule as defined by the supporting policy.

Radnor Township, Pennsylvania, Us

Responsible for directly supervising a team of data engineers and report analysts. Additional responsibilities include: expanding and optimizing our data analytics platform and building data integrations, developing data best practices and governance, performing clinical and administrative reporting and data visualization, and optimizing data flow and collection for cross functional teams.

Radnor Township, Pennsylvania, Us

Responsible for expanding and optimizing data analytics platform and building data integrations, developing data best practices and governance, performing clinical and administrative reporting and data visualization, as well as optimizing data flow and collection for cross functional teams.Support analytical developers, database architects, and data analysts ensuring consistent data delivery. Essential Accountabilities include data modeling, data integration, ETL, reporting, governance/best practices, optimization, ongoing Epic upgrades, and analytical project work.

Radnor Township, Pennsylvania, Us

Analyze information in the reports developed to identify issues, trends, or interesting findings to be shared with the business customer. Help the business customer to interpret and understand data in reports and how to apply them in improving patient care. Participate in creating, monitoring, and executing standards for reporting practices. (i.e. template development, peer review, SDLC guidance). Utilize effective verbal and written communication skills for meeting with customers to understand business needs for reporting and analysis requests, documenting requirements, and communicating progress. Develop and establish guidelines, standards, methodologies, and conventions for report writing and documentation for the needs of the organization. Collaborate with other Analysts/Developers and vendors to identify system optimization and enhancements in order to design and implement effective solutions. Provide documentation and training to transfer knowledge and operational support. Prepare detail specifications, technical and user documentation from which reports, downloads and extracts will be written. Ensure complete and accurate logical definition of data. Responsible for maintaining data integrity and the ongoing quality control of delivered reports. Validate system build/report designs and perform audit report findings of security and data controls. Assist with quality assurance (testing) and documentation of testing results thorough standard procedures and processes. Safeguard protected health information (PHI) from any intentional or unintentional disclosures in compliance with applicable rules and regulations.

Radnor Township, Pennsylvania, Us

Supports clinical and administrative staff in their reporting needs, data structures, and system build/customization.Serve as the primary reporting resource for all reporting components of Epic, with the following responsibilities: define report requirements, design, develop, test, install, and implement report-based programs and collaborate with the Epic technical team in all reporting needs.

Remote First, Us

Remote First, Us

From the NextGen.com website:Job Description: -Use independent judgment to address and resolve medical application issues.-Use technical skill to resolve complex issues with customer’s database, software applications, technical configurations, etc.-Exercise discretion and independent thinking to make recommendations and advise customers regarding the use of their software.-Respond to all support issues in less than 2 hrs by telephone and maintain average resolution time of less than 2 days. Resolve and close all tickets with customer’s approval.-Manage call queue and make sure follow-ups are timely-Analyze and independently identify often complex problems within the software, a customer’s data, the knowledge-base or operating system. -Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions. -Take the appropriate course of action critical to the customer’s operation of the software or system in order to remedy problems and issues identified. Such courses of action may include further analysis and/or repair of customer database corruptions, SQL errors and/or customer performance issues.-Use discretion and determine independently whether or not a customer requires training on the use of the software and determine if such training is billable or not even if it exceeds the company’s time guidelines. -Document all analysis and actions for all Support calls. This data is used by management to determine resource requirements and allocations, software enhancements necessary, customer training curriculum and other factors critical to company’s operation. -Provide consulting advice to customers and management.-Provide input to short term plans, i.e. action plans to resolve major customer problems. -Represent the company in handling customer complaints, resolving grievances, etc.

My roles include:1. Serve as administrator of Norwood-Fontbonne Academy’s school wide networks. 2. Provide primary technology support to the Faculty, Staff and Students. This includes installing and maintaining and troubleshooting hardware and software applications. 3. Work in collaboration with the classroom technology teachers and the entire faculty and staff.4. Establish lines of communication with other schools and programs around technology issues.5. Collaborate with development and financial offices for the purpose of budgeting and grant writing. 6. Be the contact person for technology vendors.7. Provide teacher training on new systems and continuing education on our existing computer systems and programs.8. Maintain and administer the online grading system with the help of the technology teacher.

Wayne, Pa, Us

From the PathfindersIT.com website:"We offer the following services to help our clients stay up and running:Technical Support - Computer crash, did someone download a virus?Hardware & Software Troubleshooting - Router not working? Office software down?Installations & Upgrades - Need Windows 7 installed?Computer, Network & Server Troubleshooting - Server down, network connection sketchy?Security Assessments & Planning - Do you have the most recent Antivirus installed, need a firewall?Internet & Email Support - Outlook, POP3, Exchange issues, connectivity issues?Remote Office Solutions – VPN, Remote Desktop, Blackberry or PDA deployment?Purchasing – Boss wants new computers, or a new server?Website Design - Need to upgrade your website, or create one from scratch?"

Montgomeryville, Pennsylvania, Us

Provide remote IT support to customers 24/7.From www.zoginc.com:"ZOG Inc. is a full-service network integration firm specializing in working with small to medium size businesses that need assistance with their network computer environment.ZOG Inc. will help you examine where your network infrastructure is today, where it needs to be, and how to get there so you can capitalize on business opportunities.ZOG Inc. is manufacturer and technology independent, which allows us to bring best-of-breed products in one complete package.ZOG Inc. handles projects of all sizes. Our primary goal is to provide every client with the best possible service no matter what the job. We will become your single point of contact as an outsourced information technology staff."

Us

SQL Work, Marketing List initiatives, CRM Support/Administration

Us

Implemented and purchased routers and switches, Cisco IP Phones, and Voicemail licenses for assigned IP phone integration project.

Us

Staff work included painting, construction, cleaning, and technical maintenance. Technical maintenance included repairing and formatting machines.

Master Of Information Systems, Information Technology And Healthcare Informatics

B.S. Information Systems, Database Administration