Michael Stevenson Email & Phone Number

Washington, Dc, Us

Columbia, Maryland, United States

Primary responsibility is to coordinate with the Pastor and volunteer worship team to select, practice, and perform contemporary music choices that align with the theme for the week, the liturgical season, and the mission of the church. Also responsible for church website management.

Provided tier 2 and 3 support via phone, email, and in person for a user base of 14,000 employees on behalf of multiple departments such as the help desk, networking, and IT security teams. Helped lead conference room technology team. Completed the Security Champions Program, as well as participated on the Legal Hold team to determine future Legal Hold policy.

Rotational assignment to support the Enterprise Project Data Management team

Baltimore, Maryland, United States

Provided tier 1 support via phone and email for an internal user base of 80,000 Social Security Administration employees and Contractors. Investigated, and determined optimal solutions for both software and hardware related issues.

Planned, created, and delivered solar sales presentation. Answered customers questions about products, prices, availability, and credit terms. Gathered all relevant materials for bid processes, prepared sales contracts, and order forms. Consistently meet and exceeded department expectations for productivity and accuracy levels. Closed 45% with a $35,000 average sale. Set department record with $465,000 in sales for one month.

- Serving as the first point of contact by troubleshooting the issue and determining the appropriate course of action, escalate issue to third tier support if warranted.- Provide first and second tier technical support to more than 3500 end users across the USA and Canada, via phone and email support.- Handle tickets queues (JIRA Ticketing System) by following up, perform further troubleshooting, diagnosing problems, escalating to internal and external development teams when warranted.- Perform password resets and account creation/removal through the use of Active Directory.- Support remote users through the use of Bomgar.- Participated in developers agile ceremonies helping give insight to the primary issues end users had been facing with proprietary software- Provide Mobile device support (Iphone, Ipad, Android, and Blackberry devices) with email setup, and proprietary applications.

Glen Burnie, Md

Managed and organized several home remodeling projects simultaneously. Scheduled site inspections and installations, ordering materials, and ensuring top quality customer service.

Hanover, Md

Canvass neighborhoods, promoting company products and services. Present professionally as the face of the company. Document all pertinent information about customers.

Addressed and fixed problems with classroom technology, Managed student workers, Set up and run AV equipment for special events the university is hosting, Videography work when needed. Installed projection systemsInstalled digital signage systems

Cooked food, served customers, and maintained the general cleanliness of the dining facilities in a high stress, fast paced environment.

Master'S Degree, Digital Forensics

Bachelor Of Arts - Ba, History