Provides MIS support including creating, enabling, disabling, or removing system user accounts to maintain network security and verify specific levels of access for end users. Assist employee training needs, design appropriate training instructions and materials. Provide group and one-on-one training for end users. Instruct end users to apply software for specific needs. Support remote location troubleshooting scenarios using analytical skills. Assist supervisor to identify and implement hardware improvements and changes. Manage and Maintain Agency’s Intranet.

Provides in-depth collection and analysis of data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies for Pennsylvania Insurance Department Continuing Education Program• Prepares detailed reports on audit findings with emphasis on accurate, concise and non bias investigations.• Ensures delivery and completion of assigned task within reasonable time period, providing up to 5 full audits per business day

• Provides customers with multimedia solutions that enhanced their productivity and services• Provides in-depth research, digital photography, scanning, Adobe Photoshop finishing, Flash animation, design layout and content that incorporated desktop publishing and web design• Develops multiple projects that that used advanced PowerPoint presentation features

Taught classes on networking technologies, designing SQL Server 2000, records management (Microsoft Access), computerized accounting (QuickBooks), network security, computer maintenance fundamentals, operating systems and word processing introductionPrepared lesson plans and course syllabus for all classes including web based chalkboard tool utilizing all features and functions for better student communication

Sold and managed project to completion, company’s first large scale wireless LAN project of 28 remote workstations with ADC battery power back-up for that gave 100% mobility Established new customer accounts for software, hardware and maintenance contracts in regional territory

Negotiated and closed major network Data-communications upgrades that totaled over $1,300,000 and earned Outstanding Performance Award for territoryManaged 6 Network Analyst and Sales team covering the tri state area, lead region in sales and service

Generated new Sun Microsystems business on UNIX platform: configured hardware, software, tape back-up with emphasis on LAN/WAN design to achieve mainframe to client server conversions

Lead network specialist team that developed turnkey Internet solutions for clientsUnified company’s diverse products by developing strategy that used 4 key elements: operating environment, communication protocols, database management, user interface