Monica Gallagher Email & Phone Number

Bellevue, Washington, United States

Managed a cross functional product team that owns the Frontline Design System, FUSE. Through inclusive partner/consumer collaboration, and deep desire to achieve the best User Experience for Experts and the T-Mobile Customers we built the most mature Design System within T-Mobile for the last 4 years.• Drove the Frontline Design System through building a modularized code library which along with a UX library brought a savings of over 15 million a year in capacity costs.• Focused the… Show more Managed a cross functional product team that owns the Frontline Design System, FUSE. Through inclusive partner/consumer collaboration, and deep desire to achieve the best User Experience for Experts and the T-Mobile Customers we built the most mature Design System within T-Mobile for the last 4 years.• Drove the Frontline Design System through building a modularized code library which along with a UX library brought a savings of over 15 million a year in capacity costs.• Focused the team on expansion of engagement and education which resulted in all new frontline code being built with our component library and the number of returning users increasing by 140%.• Early into managing created a detailed annual roadmap and used that as a coaching tool for the Product Manager to increase thinking of FUSE as a product.• Not only did we bring FUSE designs, code library and internal site to WCAG AA compliance, I also held a learning session with Care Managers, Product Managers and Developers to educate on the accessibility within the FUSE code and what they need to do when building a page. Show less

Bellevue, Washington, United States

Managed a team of 7 FTE UX Researcher and Designers along with 10 NTW resources focusing onFrontline Care Applications.• Upon Atlas release there was no tracking of UX issues. Seeing that need I created a backlog of UX enhancements prioritized by impact, documented the process, and pipeline to get those fixed and got all Product Managers to buy off and start following that process.• Co-created a document on structuring meetings to ensure inclusivity that was distributed across… Show more Managed a team of 7 FTE UX Researcher and Designers along with 10 NTW resources focusing onFrontline Care Applications.• Upon Atlas release there was no tracking of UX issues. Seeing that need I created a backlog of UX enhancements prioritized by impact, documented the process, and pipeline to get those fixed and got all Product Managers to buy off and start following that process.• Co-created a document on structuring meetings to ensure inclusivity that was distributed across ETS.• Built the Frontline UX Community of Practice to fill the need for maintaining a unified UX once Care and Retail split teams. It allowed sharing of work and multiple UX focused ETS wide learning sessions.• Presented on Design Thinking which was not currently utilized in ETS. That session resulted inmultiple teams reaching out for help facilitating Design Thinking workshops. Show less

Bellevue, Wa

Oversaw the intake, delegation of projects, and capacity for Designers and Researchers. Review wireframes and prototypes for adherence to style guides, established patterns, and usability best practices. Moved Frontline UX team from Waterfall methodology to Agile, including setting up training, creation of the playbook, and working with stakeholders on the new process.

Contracted at T-Mobile through Filter leading a team of 5 Visual Designers & 7 UX Designers to evolve the enterprise applications used by retail and customer support employees to better usability and into a mobile platform for Retail. Created, managed, and published usability/style guidelines for the new mobile platform. Collaborated with UX architects, developers, researchers, and other visual designers to produce comps and design specifications for tablet and desktop.

Greater Seattle Area

Web designer for a high traffic streaming media company. Effectively and consistently presented the brand through all online and mobile products. Designed multiple logos requiring quick turnaround and created high impact banners. Worked with developers to create an Android mobile version of a highly visible streaming media website using jquery. Storyboarded, wireframed, and created preliminary designs for the iPad version of the streaming media website.

As an associate drug counselor at an adolescent rehab facility I conducted one on one and group counseling sessions, administered diagnostic tests and kept up on all paperwork.Transferable skills• Conducted monthly presentations to all enrolled patients, honing presentation skills and increasing comfort talking in front groups of all sizes.• Processed extreme amount of paperwork under tight deadlines, requiring prioritization, efficiency, and accuracy.• Led original group… Show more As an associate drug counselor at an adolescent rehab facility I conducted one on one and group counseling sessions, administered diagnostic tests and kept up on all paperwork.Transferable skills• Conducted monthly presentations to all enrolled patients, honing presentation skills and increasing comfort talking in front groups of all sizes.• Processed extreme amount of paperwork under tight deadlines, requiring prioritization, efficiency, and accuracy.• Led original group counseling exercises, strengthening skills used in outside-the-box brainstorming sessions. • Actively practiced strengths-based counseling, making me effective in motivation and bringing out the strengths in other designers. • Required to be skilled at communication, enabling me to excel in a collaborative environment. Show less

Art director for Classmates’ entire email portfolio, serving over three million subscribers. Trained, supervised, and provided art direction for three designers. Led email creative team, including writers and designers, acting as primary point of contact with email management, email production, and other creative services teams. Stayed on top technical requirements and display issues of email clients. Tracked and assigned all workflow. In addition to my work on email, also designed dozens of… Show more Art director for Classmates’ entire email portfolio, serving over three million subscribers. Trained, supervised, and provided art direction for three designers. Led email creative team, including writers and designers, acting as primary point of contact with email management, email production, and other creative services teams. Stayed on top technical requirements and display issues of email clients. Tracked and assigned all workflow. In addition to my work on email, also designed dozens of online promotions and banners.• Boosted click-throughs by 15% by redesigning Classmates Connections email.• Acted as driving force in creating functional, cutting-edge designs to re-brand all 43 Classmates email products.• Cut email production time in half by helping create new more efficient team processes.• Created library for standards documentation to reduce ramp-up time and ensure consistency.• Led creative team through transition to agile-based production process. • Reduced graphics bugs by 40% and fostered collaboration by requiring designers to meet with developers when handing off designs. Show less

Updated wrq.com to ensure consistency, usability, and site effectiveness. Designed and produced compelling online promotions including banner ads, bridge pages, and HTML emails. Supported, advised, and instructed other production artists. • Built new HTML templates with CSS that allowed WRQ to make site-wide changes nine times faster. • Participated in usability testing for wrq.com then implemented site changes based on results. • Developed product walkthroughs with Flash… Show more Updated wrq.com to ensure consistency, usability, and site effectiveness. Designed and produced compelling online promotions including banner ads, bridge pages, and HTML emails. Supported, advised, and instructed other production artists. • Built new HTML templates with CSS that allowed WRQ to make site-wide changes nine times faster. • Participated in usability testing for wrq.com then implemented site changes based on results. • Developed product walkthroughs with Flash, translating highly technical information into an understandable format for new customers.• Recorded, edited, and compressed audio files that downloaded quickly while preserving sound quality. • Created unique web banner for SearchTechTarget.com, which received twice as many click-throughs as any previous banner. • Successfully managed projects using effective communication, realistic timeframes, and input from all project participants. Show less

Aas, Social & Human Services/Chemical Dependency

Activities and Societies: Phi Theta Kappa

Graphic Design