Contract agile coach across Spend Clarity for Enterprise, supporting teams, streams and the wider SCE function

Contract position as an operating model architect in the customer support area, helping to align supporting teams and chapters across the wider retail business, drive better ways of working including removing dependencies, establishing and evolving best practices, and helping to establish and develop high performing chapters and teams. Focused on increasing the flow of valuable work.

Contract scrum master for three teams, one SAP digital, one app build and one middleware. Helped drive alignment across these and other teams, through better ways of working including metascrums, inceptions and big room planning.

Working with a data and analytics team on a six month contract to help them come together, and get set up to deliver as effectively as possible, whilst understanding how agile ways of working can help them succeed.Also working across the wider Corporate Analytics function to scale agile, helping to improve communication, practices and delivery.

Tribe lead for residential and business sectors at Genesis. Responsible for driving organisational change through ways of working adoption, mentoring, coaching and assisting in scrum master and product owner development, creating a workable version of scaled agile for Genesis, and helping to establish Genesis as an agile centre of excellence. Co-created the Junior Scrum Master programme, a New Zealand first, designed to bring the right people into the role, based on aptitude and ability, rather than experience.Recently expanded this remit to include wider sectors across the retail business with the aim of creating a value stream capable of delivering an end-to-end customer journey, and driving the change required to transition more traditional teams to agile ways of working.Supported ways of working transformations at all levels, from teams through to exec. Influential in delivering change based on outcomes, and driven by data. A trusted partner for teams and people outside core role.

Senior delivery manager for the digital campaigns team, who build Public Health England's websites, including Change4Life and Stoptober. Led multiple non co-located multi-disciplinary teams to build amazing public health websites focused on behaviour change. Responsible for ensuring that all of Public Health England's digital estate is modern, responsive and able to help people better manage their health. Helped to transition teams to a fully agile way of working (including methodology changes, coaching, updating ways of working) and was instrumental in driving adoption of agile as a framework across the PHE teams who commissioned us, as well as the multiple agencies they work with. Example sites:

Worked as a contractor helping numerous projects become agile in their delivery, including the myNHS data portal, and the development of the medicines discovery into an alpha. This role was all about making sure the the teams I worked with became self sufficient and able to deliver functioning agile projects on their own. Key areas of improvement included helping teams to become familiar with agile methodology, setting up and running user research sessions, introducing concepts such as affinity sorting, and enabling new product owners to become proficient in delivering their product in an agile manner. As part of the role, I also stepped in to provide maternity cover for a delivery manager, helping to lead another team to successfully deliver a new product in the most lean and agile way possible.Document created in order to help new product owners better understand their roles:

Product owner role for the short-lived BetaLabs project from Boots. My role involved setting up teams to deliver the health product, primarily focussing on delivering a diabetes app to Boots customers, in conjunction with their store-based offering. During my short time here I successfully set up a multi-function delivery team, created a product roadmap, and engaged with stakeholders across the business (both in BetaLabs and the wider Boots teams) to educate them on the product and gain buy in where required.

Working as a product owner for one of the streams of the transformation programme, designed to rebuild NHS Choices, ensuring a user-centred design approach, utilising technology to make access to digital healthcare modern and easy to use. My team were the first to work in this way, following on from the transformation work GDS carried out across government websites. Part of my responsibility was to create this multi-disciplinary team from existing staff. I've also identified gaps in our knowledge and utilised the market to provide guidance and expertise where necessary. We've also been responsible for passing on this knowledge and coaching other teams to work in a similar way.I've helped build a team that works in an agile way with user needs at the centre of what we do. This has involved extensive user testing and research, building prototypes, and managing how we achieve building a usable working product, alongside scaling the product to meet stakeholder expectations.We've followed GDS guidelines on product lifecycle; starting with discovery and working through alpha towards beta and a live service. Along the way we've adapted this methodology to suit our own needs, working with Lean UX principles. Our approach (in line with agile practice) has been to deliver iteratively, meaning we've been able to demonstrate rapid progress via blogging, show and tells, and presentations to various boards and conferences. I've attended government service manager training, which has helped to establish a context for how agile transformation works within a public sector environment.I've developed my understanding of how agile can be applied in an area where it hasn't been used traditionally. I've also managed a product backlog, liaising with stakeholders to deliver the right product, helped set up principles and processes for how we can manage and deliver transformation in a healthcare environment, and been vocal in ensuring what we're doing gets noticed.

In addition to leading on the syndication product, I took on the responsibility for managing and developing the search product for NHS Choices, delivering rich, tailored search to 2 million people a month. As well as maintaining search, I was responsible for driving the search product forward, making sure it responded to everything our users expect from it. This involved negotiating new deals with existing providers, and working with new partners to bring the search solution up to date, using technologies such as semantic enhancement to provide rich, related search. I also worked with our user research team to carry out wide ranging analysis of our service with users, ensuring we're focused on delivering a search function users want to use.I presented at the Google Atmosphere event, outlining how and why we used the Google suite of products to make our search as modern and useful as possible, and how search within a health context can benefit from current technologies, enabling us to leverage things such as semantic enhancement to make user search a better experience.On the syndication side of things, I was responsible for designing and delivering a new version of our API, which became the central pillar, not just for partners, but for the new version of NHS Choices. I also grew the syndication team, to include business development and executive roles, now responsible for creating new partnerships, and ensuring that NHS Choices remain at the forefront of delivering targeted health information to partners. As part of this role, I engaged with development and test teams to begin implementing agile ways of working.

Syndication Lead, responsible for the distribution of health content from Europe's leading health website to over 350 public sector partners, as well as driving the syndication product forward.www.nhs.uk is the largest healthcare site in the UK and Europe, with 35 million visits monthly, and over 80,000 pages of content. My role is to ensure our NHS Choices partners get access to this content for use on their own websites - currently, over 15 million queries are generated by syndication partners.• worked with over 450 partners to implement content on-site in a variety of formats; engagement with clients at all levels, from developers to executives• helped roadmap, develop, document and test the build of .xml feeds, delivered in API format• presented to over 150 public sector organisations, as well as organising and delivering workshops• designed and delivered a series of widgets/flash-based content mashups • increased partner usage by 300%, and implementation rate by 25%, and designed and implemented partner tracking system to monitor and report on this• built 'syndication community', via newsletter, forum, and Q&A sessions

Dedicated support consultant for software company, producing consultation and publishing software to local government/NHS organisations for over 60 clients; involved end-to-end management - setting up web-based software service, client needs analysis, full training, network integration, and problem managementThe role involved 3 types of support - telephone/email responses to simple problems (1st line); in-depth analysis of problems (2nd line); hands-on client-side support, working directly with the client to resolve their issues (3rd line)Working closely with a variety of clients, including the Environment Agency. Supported a wide range of people, both technical and non-technical, in use of system, often with extremely tight deadlinesProduction of documentation: use of metadata in SQL databases to identify client categories; connectivity between software and client systems, hardware & network specifications, guidance and troubleshootingWorked with a variety of plugins (Excel, InDesign & GIS), and extensively with XML code

Providing support to 80+ users, including Microsoft Windows, Office and Server packages, as well as a variety of in-house applicationsInvolved extensively in network organisation, security and backup strategies. planning and maintenance, and implementation of new technologies Production of policies and best practice guidelines, including security, email and mobile computing