Developed studies on customer experience and customer satisfaction for the Corporate Strategy Direction of Telefónica.Collaborated in the project of analysis of the Online Channel Telefónica Group. Analysis of functionalities, features, areas for improvement, benchmarking with competitors, etc..Analysed trends in the telecommunications market, MBB, FBB, and new monetizable services for telcos.Organized conferences for global knowledge transfer in the group. Best practices and success stories in different countries. Defined and deployed a community for knowledge transfer amongst Quality and Customer Experience Areas of the company globally.

Collaborated in developing the business plan winner at "Social Entrepreneurship Business Plan Competition" sponsored by IE Business School Foundation and Accenture. (Renewable Energy)Developed a business plan (Industry and Market analysis, Marketing plan, Sales strategy and Financial plan) to launch a web-based Ecotourism Tour operator. Invited to present the project at the Innovation and Tourist Technology Forum called “Fiturtech 2010”, at the international tourist fair FITUR on January 21st of 2010 in Madrid.

Developed and launched a new commercial and marketing strategy which delivered a growth in memberships (from 40 to 200) and an increase in direct sales over 100% annually. IT and training services sale.Negotiated and established agreements with industry organizations (UNICEM, FECE, etc.) and group of companies (Telefónica, Santillana, CCC, etc.).Searched for business development opportunities to meet the needs of our customers. Organization and delivery of briefings to clients and target companies on our operating procedures, as well as individual consultations. Definition of annual budgets and management of commercial incentives Managed a group of 4 people

Participated in all stages of product lifecycle: processes analysis, development, deployment, UAT, training development and ongoing control and monitoring.Collaborated with Garben Consultores IT department, analysing the features and functionalities for the development of a new application to manage their Association of Companies. Identified and developed new features for the company’s e-learning platform (Virtual Campus Teleformedia).Defined enhancements to the website positioning on search engines due to search engines specifications, webpage content, and potential clients use of search engines (SEO techniques and statistics analysis).Tools: Java (J2EE, JSP, MySQL), HTML, CSS, Google Analytics, Google tools for webmasters, Google trends

Gathered requirements and needs from clients in order to schedule the project and prepare the e-learning platform to meet their needs.Analyzed results and prepared reports on the results for the clients and department board.Designed and developed an application for managing Help Desk enquires , in order to facilitate monitoring and create the reports required by the board.Solved technical administration problems to end-users.Tools: HTML, Javascript, Access Databases

Participated in virtual shops projectsProgrammed, integrated and validated jobs in HTML, Perl and JavaScript languages