Provided consultations, coaching and guidance to child and youth mental health agencies as they built, implement and maintain effective continuous quality improvement plans/frameworks within their organizations.- Applying DMAIC, Lean and Project Management methodologies to successfully complete improvement projects and realize targeted benefits- Provided in-depth support to lead agencies and core service area partners as assigned to develop and implement continuous quality improvement processes and practices to meet and sustain identified standards of practice- Led projects and initiatives focused on strengthening organizational and system-level capacity for continuous quality improvement (i.e., collecting and using data to make evidence-informed decisions about service delivery and operations)- Facilitated two lean Six Sigma White Belt training to raise awareness around quality improvement and contribute to building a quality improvement culture in the agencies- Created and implemented a balanced scorecard of agency performance metrics to identify areas of focus and maintain the strategic linkage between the metrics and project selection

I worked within the Public Works Department, Office of the Commissioner and identified service delivery related process improvement opportunities through productivity, cost analysis, residents’/businesses’ satisfaction survey analysis across the Public Works Department and improved/designed/re-designed processes accordingly. Managed projects to maximize the benefit of business intelligence, by identifying metrics to track opportunities and progress of objectives and actions of Public Works leadership team Identified opportunities for improvement from voice of the customer and voice of the business data and recommended process improvement actions to take to the senior leadership team of Public Works department Conducted development of Public Works Department’s service inventory and developed both service and sub-service inventory along with associated outcomes and metrics Developed Department Long Term Property Management Strategy and process map for the next 30 years horizon Developed numerous business models such as “Integrated use of Voice of Clients and Voice of Staff intelligence in order to assist leadership team to make better and quicker decisions on issues, and submitted/presented suggested models to department leadership team  Contributed to the implementation of Regional Integrated Planning Framework including regional strategic plan and annual departmental priorities which aligns departmental objectives to the Region’s strategic objectives Conducted Department Business Continuity Management System set up project against Canadian Standard CSA Z-1600. The system has been implemented in Wastewater division Identified and developed strategic planning cycle that incorporated the use of data in the overall decision-making process through the generation of KPI reports by functional area (Transportation, Water, Wastewater, Waste Management, Operations Support and Development Services)

 Facilitated department’s goal setting, SWOT analysis, team development and strategic planning workshops Improved/redesigned quality assurance audit process and accordingly improved cleanliness of patient rooms by 20% Developed department’s Learning and Development System which is composed of an extensive 5 year training curriculum and content development, mock patient room for research and development purposes, production of hands on training video films Designed a mock patient room for research and development purposes to enhance frontline staff hands-on training as part of the strategy that was developed previously Implemented workload optimization software BREEZE for 300 housekeeping frontline staff across the hospital based on ISSA standards  Led “Safe Handling and Administration of Hazardous Drugs” project in the oncology department by designing /re-designing all hazardous drug related cleaning and waste management processes in compliance to the current guidelines Actively identified problem solving opportunities for leadership team and assisted them through the stages of process improvement, from data gathering, measurement, analysis and implementation and monitoring of the progress

 Processed/manufactured products in accordance with written processing orders  Prepared manufacturing areas and equipment for the production of pharmaceutical products  Cleaned processing equipment and rooms in accordance with written Standard Operating Procedures (SOPs) and established Good Manufacturing Practices  Followed the required Environmental Health & Safety (EH&S) and Good Manufacturing Practices requirements

 Successfully developed and implemented strategic plan and departmental performance measures metrics and associated dashboards Facilitated numerous national and international workshops and training sessions about Strategic Management, Performance Management in organizations  Successfully managed/coordinated various research and development project portfolios in different areas from market research for R&D institutions to food science and technology related contract-based research and development projects Contributed in European Technology Platform “Food for Life” strategic roadmap and plan preparation and implementation as a country representative  Established and sustained quality management systems such as accreditation of “Testing And Calibration Laboratories” based on ISO/IEC 17025 standard and "General Criteria for the Operation of Various Types of Bodies Performing Inspection" based on ISO/IEC 17020 standard Supervised more than 30 direct reports with over 70 indirect reports in various research and quality projects  Led self-inspection program for the laboratories in compliance with current regulations / guidelines and performed comprehensive and detailed internal audits for quality deviations

TUBITAK is the National Scientific and Technological Research Council of Turkey. Marmara Research Centre is the largest contract based applied research and development centre in Turkey www.mam.gov.tr Performed reseach and development studies with pilot scale supercritical fluid extraction system on various foods Prepared international project proposals for European Union funding schemesEstablished a food test and analysis laboratoryKey Accomplishment: Won World Bank Scholarship on the subject of "Technology Transfer and Commercialization"

Conducted a research on “Development of a Model for Technology Transfer and Marketing anmd Commercialization Strategies of Government-Supported Research Laboratories” . Audited "Technology Transfer" course

SEKA was the primary pulp and paper producer of Turkey. Recently, privatized.- Improved the process of major product by optimizing the process parameters- Reduced the defected products or out-of-spec products by 20% by improving the process- Supervised total of 115 labourers- Worked as a project engineer in $3 million capital renovation project of hydraulic press with SUNDS DEFIBRATOR CO. (Sweden)- Conducted the research and development studies for laminate parquet as a flooring material.- Started the implementation of TQM and ISO 9002 studies in the company - Established the quality circles throughout the plantKey Accomplishment: Raised the quality of major product by 80% as a result of extensive process optimization studies (Company caught the TOYOTA standards and became the supplier of TOYOTA-Turkey)