Matt Benton Email and Phone Number

- Spearheaded the development of a comprehensive 3 year data strategy while leading 30 data professionals in the Partnerships line of business, enhancing infrastructure support, audit, risk requirements, and facilitating data management using cloud-based tools- Owned and prioritized Partner data needs across the lifecycle, including ensuring contractual adherence to data governance, entitlements, and data security- Created Partner Data Management utilization guidelines, establishing usage and access controls of Partner data and enabling the scaled, contractually compliant use across Enterprise platform

- Managing a team of analysts across multiple pillars to drive long term economic growth, sustainability, and optimization of the Small Business Card sales channel. - Horizontal teams being led include Performance Analytics for the field sales team using multiple reporting platforms including Salesforce and Tableau, DIA (Data, Infrastructure & Automation) using SnowFlake SQL datamarts, Location Analytics utilizing ArcGIS, and a robust Compensation intent team designed to operationalize business levers for growth.

Phone Customer Experience - Small Business Credit Card- Lead a team of analyst developing the strategic direction of the phone experience for 2.4M Small Business Customers across multiple segments.- Develop intent for 270 Capital One phone associates across multiple queues.- Lead identification and development of technology for both customer and associate servicing across the phone channel.

• Led team of increasing size and responsibility including implementation of reporting across multiple channels, implementation of large scale infrastructure and migration to AWS• Developed analysis with supporting tailored recommendations for digital capable contacts into the contact center• Created and communicated contact reduction opportunities resulting from poor digital experiences; resulting analysis was shared with multiple leadership teams and implemented by digital product owners• Led analytics and was part of the core group for implementation of emerging channels including web chat and video chat to determine servicing options, associate forecasting, future channel options, and other analytical needs• Led analytical team to test, implement and report the destination incentive for 1300 associates, managing the payout and establishing distribution of a $7M annual budget• Developed analytical findings for the Destination State of the Retail Bank Contact Center utilizing Design Thinking principles to merge quantitative, action based data with qualitative, emotionally sourced, customer derived insights• Created and communicated digitally focused customer baseline understanding, channel preferences, pain points, and other qualitative and quantitative findings to guide channel offerings and future state development of contact center• Analyzed, communicated, and implemented solutions to address high frequency callers by shifting channel of preference to digital self-service to align with Digital Transformation goals• Developed business cases and communicated with stakeholders to determine priorities as Product Owner on a Sprint Team responsible for transferring analytical data from legacy ING systems into enduring databases (including Hadoop) to allow for reliable access to data with increased analytical and operational capabilitiesz

• Coordinated with interagency intelligence organizations through personal and professional relationships to synchronize and collaborate on Irregular Warfare efforts.• Developed training, manning, and equipping requirements for the Marine Corps in order to conduct SFA/FID and Irregular Warfare operations.• Conducted capability analysis through JCIDS process in order to further prepare Marine Corps to conduct Irregular Warfare operations.• Developed, communicated, and led Joint Irregular Warfare 14, examining PPD-23 Security Sector Assistance guidance and its effects on National Policy and Interagency coordination structures within the CJIATF• Coordinated with interagency intelligence organization to synchronize Irregular Warfare intelligence capabilities, activites, and efforts

• Supervised and directed two intelligence divisions, Analysis and Collections including over 60 Marines, managing and appraising employee and organizational performance through complaint resolution methods while ensuring quality and timeliness in creating tailored intelligence in the form of in-depth written assessments and weekly briefs to General Officers• Led the analysis, evaluation, integration, development, and production of intelligence products for multiple quick turn projects, quickly determining the significance of events in highly fluid and developing situations in support of operations

• Provided tactical, enemy-focused intelligence to aircrew while simultaneously supervising the collection and production of tailored, tactical imagery (ATARS and LITENING POD) for supported ground units in OEF.• Pioneered development and organization of 750 electronic compound maps for use by aircrew with in-cockpit test-bed electronic kneeboards which increased prosecution of targets and greatly decrease time to correlate the target with ground commander.

• Managed the collection, processing, and analysis of daily intelligence through leadership of 8 Marines utilizing national, theater, and tactical level assets• By name selected from large pool of possible applicants to guide and instruct 22 peer intelligence officers and enlisted Marines through highly technical Weapons and Tactics Instructor (WTI) Course, fostering a reputation for success while strengthening Marine Corps intelligence• Collaborated with geospatial intelligence professionals within the Service, Joint, and Interagency Intelligence Community (IC) in order to develop geospatial capabilities and communicate technical development within the geospatial community

• Intelligence Officer for a Training Team in support of Operation Iraqi Freedom• Coordinated and directed biometrics employment, collection, efforts, collecting, analysis and sharing of biometrics data, leading the biometrics team of 8 Marines• Trained, mentored, and advised Iraqi Intelligence, Internal Affairs, and Passport sections, consisting of over 30 Iraqi intelligence professionals, on intelligence, warfighting, administration, leadership, and coordination leading to a significant decrease in time Iraqi citizens had to wait to be vetted and travel through POE in a period that saw a traffic increase