Melanie Clarke Email & Phone Number

Halifax, Nova Scotia, Canada

Nova Scotia, Canada

➢ Project Management ○ Managed schedule and data collection for quarterly regional report➢ Content Creation○ Wrote report executive summary and announcement press release➢ Data Management○ Cleaned up a historical database○ Entered new data

Dartmouth, Nova Scotia, Canada

➢ Recruited by store manager to save failing Starbucks franchise (Notice of Default)○ Manage day-to-day operations○ Hire and schedule team members○ Manage ordering and inventory○ Define customer experience standards | continually convert Tim Horton’s customers➢ Completed turnaround in 4 months○ Improved sales and developed regular customer base○ Improved cleanliness○ Improved customer experience scores by 20 points – now more than 80% favorable○ Repaired ordering and inventory management○ Defined more effective hiring criteria➢ Have maintained gains for seven months○ Kiosk is now #2 in district overall○ Kiosk is #1 in food freshness and cleanliness

Truro, Nova Scotia, Canada

○ Transferred from US corporate parent to Canadian division➢ Reported to Merchandising Assistant Manager○ Oversaw five departments➢ Dynamically assigned to section that needed most improvement➢ Ensured department ran smoothly➢ Ensured Featured Racks and displays met continuously-changing criteria

○ Promoted and transferred to New Hampshire store➢ Reported to Front End Assistant Manager➢ Being groomed for Key Carrier position when transferred to Canadian division○ Leader in credit card sales○ Designated as first escalation contact for issues, including customer complaints○ Trainer and coach of new employees➢ Led training of new employees on store Rewards Card and sales system➢ Led training and coached front desk associates on register software rollout➢ Mentored younger team members; helped one get promoted to junior coordinator○ Ensured front desk met all standards and ran efficiently○ Earned respect of long-time associates despite moving up quickly

Orleans, Massachusetts, United States

○ Promoted from part-time retail associate to full-time associate to Coordinator➢ Cross-trained for all store departments○ Served in multiple roles as associate including cashier, customer service, jewelry counter sales and manager, floor merchandiser

➢ Left when promoted to full-time associate at TJ Maxx➢ Opening-shift barista at in-store kiosk➢ Developed regular customers

Wellfleet, Massachusetts, United States

➢ Left to take position closer to TJ Maxx➢ Served in multiple roles○ Rang customer orders○ Selected for barista duties by extremely picky manager○ Prepped bakery counter for opening

Marketing

Data Science

Data Science