Miguel Fernández Email & Phone Number

Lugo, Ga, Es

- Assisted customers with ticket and chat inquiries using Zendesk and other back-end tools.- Demonstrated a commitment to exceeding customer service expectations, achieving technical accuracy in solutions delivered and building positive relationships with customers.- Consistently met quality and productivity standards.

- Streamlined administrative and computer processes to increase efficiency.- Implemented operational plans, financial strategies for growth initiatives, and continuous improvement protocols.- Administered activities related to finances, treasury management, project resources and personnel training.- Developed HR best practices for small business organizations.

Quintana Roo

- Monitored and ensured compliance with company policies and procedures during sales processes.- Applied strategic analysis to optimize processing for hardware, systems, and Excel spreadsheets.- Delivered exceptional customer service post-sale.

- Successfully managed team of 20 staff, with 100% compliance to internal and external regulations on Anti-Money Laundering.- Analyzed financial alerts and translated manuals and indicators while developing Excel Macros & Pivot Tables.- Facilitated data extraction and analysis for customer information.

- Drafted, reviewed, and edited customer contracts.- Offered superior service to international clients.- Collaborated with various departments to meet customer needs, identify issues and act proactively.- Ensured accuracy in all areas of customer relations.

- Managed and streamlined customer service, inventory control, point of sale, financial administration, purchasing and personnel.- Ensured accuracy in billing and data entry.- Developed and implemented process and systems improvements to optimize company operations.

Metepec

Capacitación en el idioma inglés a diferentes tipos y niveles. Clientes principalmente dentro del sector empresarial. Atención a Clientes, Recuperación de clientes.

Planificación, instalación y entrenamiento en Sistemas Administrativos de diversos ramos de empresas. Atención de consultas tecnológicas, administrativas y financieras de los clientes. Atención a clientes, con una comunicación eficiente para asegurar un servicio correcto. Cotizaciones, demostraciones, negociación con los clientes.

•Desarrollo de bases de datos para mejorar la eficiencia en sistemas de Recursos Humanos. Logrando la reducción de tiempos en procesos de captura y análisis de datos.

Maestría En Administración, Especialidad En Finanzas

Licentiate Degree, Industrial Engineering, 9.6

•Promedio de calificaciones más alto en Ingeniería en UVM •CENEVAL EGEL Ingeniería Industrial - Desempeño Sobresaliente •Puntaje TOEFL.