Miguel Fernández Email & Phone Number

Lugo, GA, ES

- Assisted customers with ticket and chat inquiries using Zendesk and other back-end tools.- Demonstrated a commitment to exceeding customer service expectations, achieving technical accuracy in solutions delivered and building positive relationships with customers.- Consistently met quality and productivity standards.

- Streamlined administrative and computer processes to increase efficiency.- Implemented operational plans, financial strategies for growth initiatives, and continuous improvement protocols.- Administered activities related to finances, treasury management, project resources and personnel training.- Developed HR best practices for small business.

Quintana Roo

- Monitored and ensured compliance with company policies and procedures during sales processes.- Applied strategic analysis to optimize processing for hardware, systems, and Excel spreadsheets.- Delivered exceptional customer service post-sale.

- Successfully managed team of 20 staff, with 100% compliance to internal and external regulations on Anti-Money Laundering.- Analyzed financial alerts and translated manuals and indicators while developing Excel Macros & Pivot Tables.- Facilitated data extraction and analysis for customer information.

- Drafted, reviewed, and edited customer contracts.- Offered superior service to international clients.- Collaborated with various departments to meet customer needs, identify issues and act proactively.- Ensured accuracy in all areas of customer relations.

- Managed and streamlined customer service, inventory control, point of sale, financial administration, purchasing and personnel.- Ensured accuracy in billing and data entry.- Developed and implemented process and systems improvements to optimize company operations.

Metepec

Capacitación en el idioma inglés a diferentes tipos y niveles. Clientes principalmente dentro del sector empresarial. Atención a Clientes, Recuperación de clientes.

Planificación, instalación y entrenamiento en Sistemas Administrativos de diversos ramos de empresas. Atención de consultas tecnológicas, administrativas y financieras de los clientes. Atención a clientes, con una comunicación eficiente para asegurar un servicio correcto. Cotizaciones, demostraciones, negociación con los clientes.

• Desarrollo de bases de datos para mejorar la eficiencia en sistemas de Recursos Humanos. Logrando la reducción de tiempos en procesos de captura y análisis de datos.

Maestría En Administración, Especialidad En Finanzas

Licentiate Degree, Industrial Engineering, 9.6

•Promedio de calificaciones más alto en Ingeniería en UVM •CENEVAL EGEL Ingeniería Industrial - Desempeño Sobresaliente •Puntaje TOEFL.