Provide management, leadership, motivation, support, and development of the IT operations and facilities teams. Analyze present technologies against our global/parent company to evaluate current and future growth and make recommendations for technology operations. Complete initiatives through understanding priorities, delegating to the proper resources, removing blockers, and keeping an agile and growth mindset to shifting priorities within the business. Participate in developing departmental budgets and maintaining relationships with strategic vendors and service providers. Foster a positive and engaging work environment by promoting skill development, coaching for improvement, and regular one-on-one meetings. Develop and maintain a long-term technology plan for IT and Facilities Organizations. Security & ComplianceManage internal audit IT Controls to maintain SOC2 Type II Compliance. Report findings to Executive Team including CISO and CIO. Collaborate with CIO and vulnerability management teams to prioritize remediation and constantly assess and improve our security posture. Develop understanding of JSOx and ISO 27001 frameworks for projects as assigned.

- Project Management List Available- Owned and Managed Projects for a myriad of disciplines including: created standards and processes by surveying environment to for capabilities to streamline and simplify processes to build morale, increase KPIs, and strengthen brand; established “Subject Matter Expert” level of understanding to best deploy multiple cloud based program deployments with in-person and virtual instruction, virtual one-on-one communication, and written correspondence (including Standard Operating Procedures) to support endeavors to stakeholders, users, customers, executives, and developers; founded and collaborated with Grassroots efforts to deploy messaging, engage the community, further company story, and increase KPIs; owned cross-functional departments for various clients including: webmaster (establishing website, creating/posting blogs and photography of projects), company marketing (collateral and copy writing), social media, scheduling, and various brand stabilization projects.

Additional Titles in this Role:- Women of PSAV | Founding Member & DFW Chapter Chair- Systems (SaaS) Proficiency Instructor- Delivering World Class Service InstructorPartner with Developers and Executive Leadership to refine, oversee, and consistently improve cloud-based application processes, sales effectiveness, brand stability, relationship building, and customer maintenance. Liaise between end users and developers as a Project Manager and SME for acceptance, integration, understanding, and use of new platforms and technologies. Develop, lead, and nationally deploy (both as a SME/PM and an instructor) directives for best practices and change implementation for SaaS, processes, and client relationships to employees, peers, leadership, and key stakeholders. Lead teams at various properties to minimize spend and maximize revenue by utilizing available hardware and software, clients’ budgets, and cloud-based platforms; Microsoft (CRM, Teams, Sharepoint), Oracle, Medallia, Delphi, Tableau, etc. to deliver their message with precision and lasting effect. Resolve Tier 1 and Tier 2 user issues for SaaS, Network, or Hardware or summarize and escalate tickets to specialists/developers. Implement and monitor short and long-term performance goals using data mining and reporting measures to effectively KPIs and ROI. Manage overall morale through coaching, SMART plans, IDPs, delegation, consistent and documented SOPs, open communication, performance plans, and termination if necessary.

Teach either in person and virtually. Coach class on building rapport, company brand and messaging, a service attitude, and a helpful consultative (conversational) attitude. Build confidence in the foundation of the Company's voice to empower individuals to problem solve or improvise. Guide class to understand the importance of each client's message, and how to be an advocate or liaison with agility by employing listening skills and proper use of CRM. Ground them in confidence that the overall experience builds the relationship.

Founded a women’s business resource group (Women of PSAV) nationally, then founded the Dallas Chapter. Nominated (and accepted) as Chair for the Women of PSAV Dallas Chapter. Manage and oversee the creation, purpose, and meeting cadence of committees. Ensure inclusivity and diversity protocols are championed. Budget or rally finances and swag for Chapter Events, including developing interdepartmental sponsorships. Create, update, and maintain our internal (regional) SharePoint to align and distribute internal communications and company messaging. Co-author, edit, proof, and nationally distribute Women of PSAV National quarterly newsletter. Conceive or approve brand appropriate announcements, collateral, and events. Uncover, encourage, utilize talented and eager volunteers from a possible pool of 400+ people. Events Include: Organize, fund, host, and MC inaugural meeting with SVP of Sales and PSAV CIO as keynote speakers. Supervise and support communication to over 300 possible volunteers for inaugural Community Outreach event (American Heart Walk). Oversee inaugural events for four Committees.

Teach all levels of field team (nationally) to be proficient in both proprietary and commercial SaaS platforms. Operate as a Project Manager to manage deadlines, comprehension and application of new and old technologies. Discuss the communication between CRM, Tableau/Analytics, Inventory, Medallia, Microsoft and others as needed. Coach individually (SME) and in class environment on best practices for location customization, inventory tracking and control, creating and managing dashboards, forecasting, and reporting.

Drove standardization of SaaS functionality and application, selling and deployment of technology, consulting conversations, and brand initiative processes based on Corporate, Divisional, Regional, location, and client needs. Acted as a Project Manger and SME to deploy new technology to end users, survey teams for innovative ideas, provide feedback to developers to create an agile environment. Coach team with SMART Goals, IDPs, Pipeline reviews, mentorship, and through consistent branding to build trust and further a consultative sales process. Modified and directed technology initiatives to help deliver on assigned goals, including lead generation, pipeline management, customer satisfaction and retention, inventory, and revenue contribution. Mentored on strategies for a consultative selling approach by anticipating potential client questions, rebuttals, and reviewing feedback to ensure both parties are communicating and understanding each other effectively. Directed staff with both collaborative and solo projects to further their knowledge in relationship building and understanding of technology. Use research and analysis methods to present statistical, demographic, and financial data to forecast or report KPIs, ROI, capture rate, survey metrics, or opportunities for growth and determine and resolve weaknesses in marketing strategies.

"Opening" team for this location - owned relationships to the clients, hotel staff, and the Four Seasons way. Strove to build trust and lasting relationships with everyone I come in contact with through Consultative Sales and Relationship Building. Relied on team to stay up-to-date with the latest technologies and flawlessly execute our client's vision.

Increased audiovisual revenue almost 20% YoY, established great relationships with both new and repeat clients. Won several awards for sales and processes, including the 2013 Sales Excellence Award, 1st Annual Aloha Cowgirl Sales Award (Region includes both Texas and Hawaii), and Best/Accurate ROAR Reporting.

Communicate with broadcasters, vendors and others as directed to negotiate contracts, provide technical support, deal with specific concerns, reinforce effectiveness and develop and maintain strong relationships. Provide support to Founder, Executive Staff, Broadcast Director, Chief Engineer, Producer; assist the other Broadcast staff as directed. Streamline processes for archiving, cataloging, retrieving and distributing audio utilizing various media and programs. Assist in pre-production, production, post-production and coordination of audio and video recordings and broadcasts.

Provided support directly to Owner, President, CFO, CEO and other executives of positions assigned. Controlled various aspects of office teams including: recruiting, terminating, training, goal setting, evaluating, governing compensation structures and project managing. Managed involvement and developed relationships with current and potential clients, insurance companies, lawyers, vendors and co-workers, including; scheduling travel arrangements, events, meetings and calls; compiling, tracking and creatively presenting data for reports, presentations and correspondence. Controlled Accounting and Collections duties for A/P and A/R. Arranged all of the shipping and procurement of machinery, equipment and supplies.

Developed, researched and implemented marketing strategies best suited for the economy and location. Assisted customers in designing custom jewelry by either utilizing provided materials or obtaining materials desired. Managed web site, templates, sales and auctions. Acquired and regulated new customer / vendor interaction. Provided support for accounting, collections and procurement processes. Established and maintained electronic databases for inventory, reports and stock requests.