Marcus Booth Email & Phone Number

Waltham, MA, US

Wilmington, Massachusetts, United States

Waltham, Massachusetts, United States

• Organized the proper implementation of an Agile Release Train including the creation of component-based backlogs, properly formatted features speaking to realization-of-value and an ongoing executive review meeting to.
• Led the project to implement the Kendis tracking tool and engage in significant administrative changes to Jira in order to streamline team and management workflows and increase transparency into challenged areas within.
• Implemented best-practice feedback tools and Power BI dashboards in order to gauge scrum team engagement, efficacy at completing work within the allotted iterations and ensure a fail-forward model through.
• Educated-via-demonstration the organization on how to properly execute scrum rituals including team stand-ups, sprint planning, retrospectives and PI Planning

Waltham, Massachusetts, United States

• Oversaw the day-to-day activities of two scrum teams at National Grid working on Microsoft Teams Hybrid Workspace and Automated Cloud Environment Provisioning and provided guidance on priorities as well as next-up work.
• Provided direct assistance to Product Management in the form of requirements documentation, design workshops and user feedback sessions in order to ensure the voice of the customer was most-clear
• Actively contributed to the creation of a Product Owner Circle of Excellence at the behest of Senior Executives with the goal of better-aligning the work of the scrum teams with the SAFe 6.0 model
• Led the alpha-stage adoption of using Jira Align to manage the program backlog using Weighted Shortest Job First methods as the mechanism of prioritization including configuration of Jira Align, education of peers and.

Brookfield, Connecticut, United States

• Directly managed the transition of the project management backlog and scrum team user stories from Jira to Code Beamer including the implementation of workflows to ensure all steps within the defined Software.
• Led the Product Management Team through the creation of a proper backlog of product features which focused on benefits to the customer and agreed-upon definitions of completion
• Engaged with Service IT leadership to review existing manufacturing workflows within Odoo and makerecommendations on adopting an enterprise-level solution to ensure a robust and future-facing solution which could meet.

Waltham, Massachusetts

• Created the first consolidated product requirements document for the LumiraDx Connect Solution including data integrity requirements, user management and controls, security and regulatory inputs
• Served additional duty as the Software IT Release Train Engineer successfully implemented a full Agile Release Train along with robust product backlog, two-year PI Planning schedule and weekly program board reviews to.
• Created, presented and secured approval for project budgets related to emergency development of Covid-19 rapid testing capabilities and accelerated rollout of the LumiraDx Connect solution to CVS
• Designed and established business process rules to allow for the sale of the LumiraDx Connect testing solution as a direct-to-consumer option in partnership with a major retail partner
• In collaboration with Quality Assurance Management was able to reduce the time needed to release a system update from six months to three weeks through various means including problem solving workshops, standardization.

Philadelphia, Pennsylvania, United States

• Introduced project planning tools and methodologies to the organization including the kanban methodology and estimation of workload
• Provided on-site support for the deployment of a new CRM tool to a third-party customer
• Triaged ongoing bug reports and enhancement requests from third-party customers in order to organize project timelines, manage expectations and ensure work was delivered on schedule

Framingham, Massachusetts

• Directly administered the Salesforce.com Service Cloud for Philips Healthcare including user management, additions and changes using Flowbuilder and ServiceMax, changes to product catalogs for lead management and sales.
• Served in the capacity of both Product Owner and Scrum Master for team rituals including leading bi-weekly sprint planning, overseeing team daily stand-ups and working collaboratively with other Product Owners at the.
• Designed and implemented numerous business and technical workflow changes in order to adapt the company to new opportunities and efficiencies afforded by the Salesforce.com Service Cloud including integrations with SAP.
• Participated and provided governance on changes and new integrations into Salesforce.com including the addition of integrations with multiple Philips eCommerce websites, the legacy Onyx Sales and Lead Management system.
• Worked in collaboration with Philips Legal and Philips Quality and Regulatory groups to document and implement data governance rules to ensure data was always persisted for the least time needed and that customer.

Framingham, Massachusetts

• Responsible for day-to-day operations within the Customer Contact Center including call handling, escalated customer concerns and resolution of concerns from large account holders
• Oversight of the merger of four customer service groups with focus on the customer experience and minimizing wasted work time through unnecessary touch-points
• Serving as an SME on several core Philips Lifeline systems to provide on-site resolution for technical challenges and to promptly address technical issues including deployment of Salesforce.com to the operations groups

Framingham, Massachusetts

• Responsible for working closely with key Philips Lifeline business partners to deliver exceptional customer service and speedy problem resolution
• Actively involved in the development, testing and deployment of new business processes to support alpha-, beta- and production-wave deployments of two new product lines
• Represented the front-line service organization when prioritizing and implementing key fixes to internal technical systems as well as serving as a key subject matter expert for developing enhancements to core database.

Framingham, Massachusetts

• Oversight of a diverse team of professionals charged with developing and maintaining strong business relationships with key Philips Lifeline customers
• Responsible for mentoring department members, developing individual development plans and implementing new efficiencies to ensure that department employees operated at peak efficiency with a minimum of barriers
• Participated in the development of new business models as well as the deployment of new systems and products to enhance Philips Lifeline’s market share and service delivery
• Assisted with integration of department functions into new organizational structure during re-organization and closure of the group in December of 2013

Framingham, MA

• Provided service to Lifeline subscribers and local providers through technical and logistical support.
• Engaged in comprehensive problem-solving requiring innovative thinking and solutions customized to each customer's specific needs
• Supported the organization through education of employees, both at the local and national level.

Framingham, Massachusetts

• Provided service to Lifeline subscribers through the Emergency Response Center.
• Performed a job share through Subscriber Services beginning in November on an ongoing basis.
• Utilized customer relations skills to provide and improve subscriber experiences using Lifeline service.
• Provided mentoring to new employees in the Response Center.
• Cross-Trained with the Subscriber Services Department, Philips Lifeline's primary customer service-facing group to deliver added value to the customer experience.

Framingham, MA

• Provided adults with on-site support including coordination of medical and psychiatric services.
• In times of crisis directly intervened to ensure the safety of persons served.
• Responsible for developing and implementing treatment plans for five persons served in a community setting.
• Responsible for transferring financial, medical and contact records to ensure a smooth transition and uninterrupted service when Advocates Inc. assumed responsibility from SMOC.

Hudson, MA / Framingham, MA / Waltham, Massachusetts

• Provided adults with on-sight support including transportation and coordination of services.
• Produced reports for the Department of Mental Health and Mass Rehabilitation Commission.
• Advocated and collaborated with outside treatment team; Psychiatrists, Therapists and DMH Case managers.
• Oversaw operations of the program and coordination of services across four towns.
• Assisted persons served directly including assistance with home upkeep, transportation and the delivery of medications.

European History

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Activities and Societies: Junior Statesmen of AmericaPost-Graduate Study Year

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Activities and Societies: Junior Statesmen of America