Marcone Gomes Email & Phone Number

Timóteo, Minas Gerais, Brasil

Como Integration Business Analyst, vivo o desafio diário de gerenciar evoluções e novos projetos, conectando nosso produto a sistemas parceiros via API. Meu foco está em resolver problemas reais dos usuários, sempre alinhando as demandas com os objetivos estratégicos da empresa e do produto.Minha rotina inclui a análise estratégica de pedidos de usuários, assegurando que as soluções propostas estejam alinhadas com nossos objetivos e que sejam eficazes. Na ponte entre Produto e… Show more Como Integration Business Analyst, vivo o desafio diário de gerenciar evoluções e novos projetos, conectando nosso produto a sistemas parceiros via API. Meu foco está em resolver problemas reais dos usuários, sempre alinhando as demandas com os objetivos estratégicos da empresa e do produto.Minha rotina inclui a análise estratégica de pedidos de usuários, assegurando que as soluções propostas estejam alinhadas com nossos objetivos e que sejam eficazes. Na ponte entre Produto e Desenvolvimento, acompanho de perto o desenvolvimento, garantindo a entrega de soluções escaláveis e eficientes. Show less

Ipatinga, Minas Gerais, Brasil

Supervise the company's customer service activities;Definition of processes and standardization of services;Monitor indicators of quantity and quality of assistance via call, chat and email (ticket system and omnichannel platform);Managing the distribution of customer requests to team members;Technical advice and training (networks, Linux and our product) for support team members;Definition of SLAs and follow-up of execution within the agreement with the client;

Timóteo, Brasil

I facilitated the connection of companies with their customers using the resources of the "Escallo" tool (our product).The advanced knowledge about our product, combined with my technical knowledge of Linux, VoIP and networks, allows me to help my teammates to implement more specific and technically complex solutions.I worked in the implementation sector of our system, and for a while I helped in the technical supervision of the implementations.

Timóteo, Minas Gerais, Brasil

Level 3 support for the team;Diagnosis of problems and maintenance of VoIP environments;Call queue management and SLA monitoring;Interaction with N2 analysts via ticket system;Prepare documentation such as work instructions, operating procedures and training for IT;Prepare technical documentation;Establish standards;Coordinate projects;

Hardware maintenance for PCs and Notebooks;Installation and configuration of operating system and programs;

Undergraduation, Data Base Specialist, Data Base Specialist

Technical Course In Technology Information, Application Development (Java And Php)

Industrial Course For Maintenance In Microcomputers And Local Networks, Maintenance Of Computers, Systems Networks And Telecommunications

Computer maintenance, configuration and use of Linux and Windows operating systems, configuration and troubleshot of Cisco equipment.