Matthew Gosney Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

Royal Tunbridge Wells, England, United Kingdom

Coordinate and manage implementation projects for variousclients in different vertical markets including Retail, facilitiesmanagement, and healthcare.Using my own technical knowledge and expertise of each client’sown unique system to plan, implement and deploy long lastingtechnical solutions to develop client objectives.Using SQL to create complex stored.

Royal Tunbridge Wells, England, United Kingdom

Logging, updating, and solving customer support tickets within theassigned SLA.Escalating customer issues, enhancement requests and businessopportunities to the relevant department or queue within thecompanies ticketing system.Importing customer data using SQL and Excel when requested toby one of our customers.Learning and familiarizing myself with each.

Responsible for making sure all operations are running smoothly. Whilst effectively leading a team of bar staff, chefs and baristas. When a problem arises, using my problem solving skills to quickly and effectively resolve the problem to ensure both customers and staff experiences are kept positive.Positioning myself to be able to assist all my teams.

Colchester, United Kingdom

Using my customer service skills to provide the customers a positive experience within the venue, so they are satisfied and hopefully return in the future.Working within a team to ensure customers are served quickly and politely. As well as maintaining the venues cleanliness up to the Students Union Standards.

Colchester, United Kingdom

Working within a team to ensure the food was produced to a quality that was inline with company standards.Being friendly, courteous and enthusiastic when taking/ presenting customer orders.Ensuring work areas are constantly stocked, cleaned and sanitized up to the company standards.

Southampton, United Kingdom

A temp throughout various schools and holidays:Worked within the IT Systems team gaining valuable experience on 1st and 2nd line support. I also dealt with other various software and hardware problems throughout the head office or international offices via remote 1-2-1 sessions.Had the opportunity to be involved in numerous projects throughout the company.