Matthew Patterson Email & Phone Number

Denver, Co, Us

Working With Top Content Creators Across Twitch & YouTube ● Deployed, monitored, and consulted on performance sponsorship campaigns with high earning creators for mobile gaming, PC gaming, and meal delivery service clients, through use of the StreamElements sponsorship platform ● Effectively outreached to new and existing content creator partners to deploy performance marketing sponsorship campaigns ● Developed and maintained relationships with top Twitch live-streaming creators & agencies ● Managed campaign and contract negotiations between creators/agencies and StreamElements ● Worked with VIPs and the largest creators on Twitch to provide additional value to their sponsorship campaigns through ideation of creative campaign deliverables, incentives, and CTA’s, geared towards promotion of sponsoring brand and StreamElements ● Consulted with creators of all sizes on tips for success and avenues of additional community engagement

● Actively outreached, negotiated, and onboarded creators to the StreamElements platform through “White Glove” service ● Managed and maintained creator relationships to increase sentiment and retention of the StreamElements platform ● Provided nearly round-the-clock support for creators of all sizes through bug fixing, troubleshooting, and assisting with full suites of live tools for creators ● Developed and standardized outreach and onboarding documentation for new users to the StreamElements platform ● Led initiatives centered around revamping and improving our DreamTeam program to better tailor it towards current creators to aid in the ease of acquisition of users ● Helped develop the revamped StreamElements Partner Program- SE.Legends- alongside Director Of Creator Initiatives, from ideation through execution and onboarding of new partners

Greater Chicago Area

● Provided customer service through analyzing client needs and pain-points and create a tailored solution to their aviation needs utilizing a standardized process ● Owned numerous accounts and actively managed client relationships with our designated house accounts ● Upsold managed accounts when appropriate for a larger aircraft, catering, ground transportation, and various Priester services ● Independently greeted and managed aircraft crews, passenger transportation, and passenger loading on and off the aircraft ● Assisted in the training of new team members to expedite their growth and contributions to the Guest Experience Team ● Processed and handled 50+ inbound and outbound sales leads utilizing Customer Relationship Management software, ie. SalesForce, Asana, and aircraft sales software, ie. Avinode ● Provided quotes and actively sold Priester’s fleet of aircraft to aircraft charter brokers and independent clients

Greater Chicago Area

● Arranged and coordinated supportive functions for flights of our owners and clients, ie. Arranged fuel, catering, ground transportation, hotels, airfare, and crewing assignments ● Provided thorough and accurate briefings to crew members to advise of flight details and service expectations ● Worked cross-functionally with the Chief Pilot’s Office and Owner Service Executives to validate operational standards and adhere to safety requirements required internally and by the Federal Aviation Administration (FAA)

• Designed and implemented a system which enabled instantaneous access and playback of filmed sequences for Producers, Directors, and Actors• Worked closely with department heads to oversee details of filmed sequences and ensure continuity• Provided regular quality control of video and audio for True Detective

Thousand Oaks, California

Server/Trainer/Catering Staff• Provided customer service through accurately taking guest’s orders, providing timely deliverance of food, and ensuring the health and safety standards are met as required by ServSafe• Selected by management to act as operations trainer for new team members for both serving and catering• Implemented amendments to established training methods to create a more efficient processFrequently commended for initiative and performance in bi-annual reviews• Worked independently to lead team members and service at off-site event locations for weddings, birthdays, parties, etc.

Camarillo, Ca

• Provided quality assurance and customer service through efficient and accurate fueling, marshalling and assisting of aircraft and air crew• Tested fuel samples daily to verify quality and cleanliness of fuel• Worked independently to manage arriving and departing aircraft• Coordinated and planned parking of aircraft of different sizes, weights, and categories• Maintained established safety practices to ensure a safe airport environment

Scottsdale, Az

Host/Server/Trainer• Greeted guests and organized seating arrangements to ensure optimal efficiency with the serving staff• Provide customer service through accurately and efficiently receiving guests orders and verified order accuracy prior to and while delivering food• Followed safety standards as determined by ServSafe and utilized safe alcohol serving practices• Recognized for leadership abilities by management and promoted as the Lead Trainer for all future Front Of House Hosts

Phoenix, Arizona

• Retrieved and compiled data to create projections of air traffic volume in the greaterPhoenix area in preparation for Super Bowl XLIX