While maintaining duties and responsibilities from previous role, the Solutions Engineering and Support team expanded to include a team of Data Analysts.

While maintaining all roles and responsibilities from my previous Solutions Engineer role:Lead the Solutions Engineering and Support teams at GamesightEstablished KPIs for both teams to measure integration efficiency and support ticket resolution performanceDeveloped standardized processes for customer integration proceduresWorked with C-level executives to develop new product pricing strategies based on market insights and the competitive landscapeWorked alongside CTO and product development team in designing new features and driving short and long-term product directionOwned technical business development relationships with strategic ad tech partnersTook an active role in hiring for individual contributors to C-suite positionsSpecialize in selling to enterprise accounts

I wear many hats working at Gamesight! So to understand my experience, roles, and responsibilities, I've broken out my experiences here into a few sections: Customer Facing, Product & Software Engineering, and Sales.Customer Facing Role___________________________Responsible for providing technical expertise to support account executivesProvide solution design to customers to ensure they can extract maximum value from the productContribute to both internal and customer-facing technical documentationProduct & Software Engineering Role___________________________Responsible for designing and implementing new ad network and partner integrationsAdd minor features to the Gamesight software productUpdate Python codebase to support new product featuresDeveloped microservices with REST API support for internal and external facing product toolsUtilized Git for version control and code collaborationWrite HTML scripts to reflect the new integrations in the UIManage and update SQL databaseUtilized SQL to extract and clean large datasets from multiple sources for analysisCreated data visualizations to communicate findings to stakeholdersCollaborated with cross-functional teams to develop data-driven solutions to business problemsSupport the marketing team by providing the right technical details for marketing copyRecord technical product videos geared toward teaching customers how to utilize the Gamesight platform betterSales Role___________________________Key account manager for select enterprise-level accounts with unique technical requirementsResponsible for managing the full sales cycle from outreach to contractingExperience selling SaaS products to Fortune 500 companies and startups

• Responsible for managing and growing a $1MM customer base• Proven track record of finding, developing, closing, and managing automation projects for clients• Develop new revenue streams and markets• Perform technical demos and live proof of concepts both on-site and remote• Demonstrate automation technology to large and diverse groups of clients including but not limited to:Robotic technology | Machine vision systems | Servo drives and motors | Mechanical actuators and pneumatics | Software suites | Smart sensor technology• Developed and demo'd proof of concepts for customer projects• Drafted and finalized proposals and quotations for automation projects• Provided on-site technical support for customers using automation technologies• Taught multi-day courses to clients on how to use our automation technology• Aided customer startup and retrofit efforts• Managed automation projects with cross-functional teams of engineers, sales staff, technicians, and other stakeholders both within my and the client's organization• Aided both clients and internal efforts for new product development