Michael Gregson Email & Phone Number

Executive with extensive experience driving operational excellence, strategic planning, and process optimization within diverse industries. Adept at analyzing complex business challenges, devising innovative solutions, and implementing scalable strategies to enhance efficiency and profitability. Proven track record of leading cross-functional teams, fostering collaboration, and delivering results that exceed organizational objectives. Skilled communicator and influential leader capable of navigating dynamic environments to achieve sustainable business growth.COLLECTIONS: - Managed global critical functions such as First Party Vendors, Strategic Roadmap, Opex Budget Management, Regulatory Compliance, OE, Training, Back Office, and Bankruptcy. - Established PayPal's inaugural First Party Outsourcing Program for Global Collections to improve operational efficiency and reduce opex. - Managed vendor selection process. By moving agents to near shore/ offshore third partis in support of products and regions was able to drive substantial loss avoidance while increasing cash collected. - Within two years the program grew from RFP to collecting $125M across 7 sites and 350 agents while providing increased flexibility to meet demand.BUSINESS OPERATIONS: - As Chief of Staff for the Credit Risk organization I created a process to facilitate information sharing within Credit Risk and with key business stakeholders. - Provided high-level support to the Chief Credit Risk officer & ensured business leads had the full range of data/ information to drive effective decision-making. - Within 3 months process played a central role in driving the annual planning process, MBR/ Governance forums & collaborating across functional domains to maximize efficiency.- Achieved 20%+ year-over-year growth by spearheading growth plans.PMO MANAGEMENT: - Oversaw a talented team of Technology Project Managers and Business Analysts dedicated to enhancing the Risk Data Warehouse. - Accountable for leading the PMO team in supporting risk infrastructure to align with corporate risk and regulatory objectives, with full ownership of budget across capital projects- Delivered a critical program by leading the conversion of CMDM to EMDM within the Risk business unit, ensuring seamless execution of this complex transition.MANAGEMENT CONSULTING: - Worked side-by-side with clients to discover opportunities and solve business problems providing tailored and personal consulting support for senior executives at Fortune 100 organizations.