I am enthused to lead the solutions, business development and customer engagement efforts with one of the finest team of leaders I've ever had the pleasure to work with in BPO. Industry Expertise includes: Healthcare; Cable/Satellite/Telecom; Retail and ECommerce; Banking/Financial Services; CPG, Non-Profit and Technology. ARGO offers Business Process Innovation™ solutions via a billion-dollar backed boutique operation. I am working with our ARGO team to refresh the BPO paradigm to offer unique attention, innovation and customization for our clients, and delivered by a world-class team of industry leaders and partners.Customer Experience . Sales . Support . Loyalty . Digitization & Innovation . Process Improvement . Compliance & Security . Partnerships for Success

Customer Management consulting and outsourcing solutions to the Healthcare Payer, Provider, Telehealth, Pharma and HealthTech sectors. - Patient and Member customer contact management with customized global delivery options- Telehealth support, remote patient monitoring and coaching solutions innovations- Customer engagement analysis, sourcing strategies and implementation- Consulting, Customer Analytics and Business Process As-A-Service (BPaaS) solutions- Higher CSAT and performance with reduced costs through enhanced customer engagementMichael Roy: +1 303.886.3823 direct | michael.roy@na.firstsource.com

Firstsource is an innovative and award-winning global provider of business process outsourcing (BPO) services offering a comprehensive range of services across the industries of banking financial services and insurance, telecommunications, media and technology, and healthcare. Role: Strategy and Business Development for North American BPO Markets- Manage NA strategy development and execution in conjunction with global planning and resources- Consultative and Solution Sales prospecting and earning new logo accounts and growing embedded base clients- Channel and Partner Management to advance new business sales and capabilities- Manage Inside Sales and cooperative in-region Marketing, PR, Campaigns and Lead Gen - Direct and Indirect Sales and Value Development for client cost reduction, business intelligence (analytics) and process improvements that drive superior customer experience and revenues.- Consultative period between Feb 2015 to Jun 2016

Customer Care and Business Process Outsourcing (BPO) solutions in lifecycle customer management, as well as back office order management and service delivery to the Communications and Technology industries (Wireline, Wireless, Cable, Broadband & Satellite companies and related Technology), Online Retail and HealthCare. Customer Management includes general customer care, acquisition/sales, upsell/xsell, retention, receivables management, and tiered technical support. Service delivery includes order entry and validation, provisioning and activations, MACD functions and other back office complex processes. Voice, web, email, chat, self-service contacts, social media, workforce and network management, IVR and CRM applications.Sold >40% of StarTek's new and embedded base logos, and opened several new verticals during tenure to build long-term value relationships, revenue and results. Facilitated product, partner and complex solutions development for strong revenue generation across domestic, @home, near-shore, offshore and technology platforms.

Commercial / Enterprise new sales for Voice Over IP (VoIP), Data and Converged Services to: Tier 1 providers of Conferencing, Contact Center, Outsourced Services, and other Broadband Services.

Global Sales & Account Management. BPO, ITO, Billing Platform and Customer Management Software Sales; Software and Service Consulting, Solution Sales; Leadership in Outsourced Customer Care Services for the Cable/Broadband, Telecom (Wireless & Wireline) industries.

Global Accounts leadership and Contact Center SME with focus on key industry verticals in Airlines/Travel, Computer Software/Hardware, and general Call Center Solutions. Leadership across teams for client consulting, new business and solution development, partner management and implementations.