- Supervised approximately 150-250 undergraduate peer tutors each semester - Facilitated and designed new tutor orientation program, focusing on basic learning techniques - Created and implemented tutor training workshops, focusing on topics such as fostering a learning community, facilitation strategies, inclusive teaching, and leadership in a workplace context- Coordinated the hiring process for approximately 50-150 new tutors each semester- Instructed PSYCH 131: Academic Learning Skills - Fostered a growth-oriented classroom environment, upheld expectations of community respect - Planned engaging lesson content with participatory components - Bridged the gap between in-person and online instruction during Spring 2020 semester- Presented and developed live academic success workshops and informational sessions for campus partners- Recorded, edited, and produced promotional and instructional videos - Created videos for Tutoring Services, including voice-over instructions and asynchronous trainings - Collaborated with the larger team to create videos for Academic Success Center marketing efforts- Launched Winter Session academic support for the inaugural ISU winter session - Wrote position description; recruited and hired peer educators - Supervised peer educators and facilitated ongoing team building and professional development - Created advertising and outreach campaign to raise awareness of winter academic support - Designed and distributed assessment surveys for future growth of the service- Assessed the program semesterly by collecting and compiling tutor and tutee survey data- Designed tutee-facing email campaigns, focusing on tutee engagement and matching tutees with tutors- Created new Tutor Resources web portal as a centralized location for tutors to find information - Regularly updated and maintained resources on this website

- Supervised a team of 10 student staff members, provided regular feedback, and facilitated monthly trainings- Developed and present academic success workshops and presentations for the greater campus community- Met individually with students experiencing academic difficulties to build organizational skills, study techniques, reading comprehension, and personal goals- Facilitated monthly professional development workshops for student staff members- Co-facilitated weekly trainings for College Reading & Learning Association certification- Analyzed usage satisfaction data to make improvements- Supported the effectiveness of our front desk operations, such as customer service, efficiency, and professionalism

- Co-taught two-credit Strategies for Academic Success course (POSTSEC 1055), focusing on personal and academic skills with students who have expressed academic difficulties- Assisted with syllabus, assignment, and curricular development for Strategies for Academic Success- Worked with Peer Mentor interview and selection process for 60 peer mentors- Co-taught Peer Mentor Seminar course, focusing on mentorship, facilitation, and leadership- Met one-on-one with students who self-reported interest in resources for first-generation college students

- Coordinated campus events such as a Student Services Building open house, Academic Advising Conference, Academic Advising workshops, and NACADA webinars- Designed new Advising Portal webpage to increase availability and ease of use of informational resources- Crafted a monthly advising newsletter on the conceptual and relational components of advising philosophy- Promoted academic advising competency with faculty and primary-role advisors in a decentralized campus- Supported undecided student advising during spring orientation sessions

- Advised undecided students during career exploration appointments- Met with students and community members to review resumes, cover letters, and job applications - Assisted with the facilitation of career readiness and employee recruitment events

- Supervised a team of 12 Orientation Leaders, including bi-weekly one-on-one meetings, continuous feedback, and performance reviews- Facilitated Orientation Leader training and additional leadership trainings throughout the summer- Addressed operational issues during orientation sessions- Conducted assessment of programming outcomes and effectiveness to implement changes

- Supervised and supported 20 employees, gave feedback through a variety of means including performance reviews, written feedback, and on-the-spot corrections- Trained new staff members, created and maintained training materials- Collaborated other team leaders to plan and facilitate meetings, address issues, improve office productivity, and increase customer service

- Developed cross-campus relationships as a member of the Orientation Advising Team- Bridged departments to work with the Office of Undergraduate Advising to plan trainings, professional development, and team building activities- Designed and implemented functional meeting spaces including furniture and technology to host nearly 7,000 students throughout the summer, maintained functionality over day-to-day issues- Problem-solved issues and problems with the academic advising portions of orientation

- Corresponded with prospective students of the University of Wisconsin, answering questions about the institution, application process, and application issues- Talked through difficult and emotional situations with students and families while maintaining positive customer service, and developing conflict resolution skills