Michael Hannah Email & Phone Number

New York City Metropolitan Area

New York, New York, Us

PROFESSIONAL AND PERSONAL SABBATICAL

Frisco, Tx, Us

• Leveraged expertise while identifying, mitigating, and documenting cybersecurity incidents. • Pioneered the successful implementation of cloud services addressing the needs of remote employees.• Played a key role in providing helpdesk support to over 2,000 endpoints while providing escalation support and server management to RoundTable Technology's macOS-based clients.• Administration and support of cloud applications, including Google Workspace, Zoom, and Slack.

New York, Ny, Us

• Directed and led the successful implementation of projects and programs, improving ArchonOne clients delivering on a 1.5-million-dollar IT operations budget, reducing waste by implementing enterprise resource planning systems.• Brainstormed the design and execution of disaster recovery & continuity plans for multiple clients.• Contributed remarkably by improving multiple KPIs, including customer service, customer response time, vendor management, and facilities management.• Managed three top-performing IT engineers, delegating tasks and projects. • Oversaw corporate vendors and technical documentation.• Proactively developed and conducted a cybersecurity awareness program for ArchonOne clients.

New York, Ny, Us

• Played a key role in delivering technical tasks on a 44,000 sq. ft office construction project. • Held the responsibility for managing project life cycle of a corporate data retention system and application that reduced the loss of employee data.• Oversaw and managed corporate service desk providing technical support to over 500 employees [90% macOS & 10% windows users] over three continents while overseeing a team of three IT engineers.• Facilitated and led company meetings, presentations, and training events for the company utilizing teleconference software.

New York, Us

• Utilized experience while implementing business process improvements resulting in INVNT Group saving 200,000 per year. • Proactively coordinated projects to improve corporate productivity and reduction of risk by utilizing modern cloud services and collaboration tools. • Oversaw all INVNT Group IT systems, services, and vendors. In addition, provided technical advisement to company presentations and live events.

Louisville, Ky, Us

• Utilized ITIL and ITSM business process mapping to reduce service desk response and resolution time by 20% and increased employee satisfaction by 40%. • Played a huge part in strengthening corporate security policies and protocols by implementing NIST cybersecurity frameworks to mitigate cybersecurity risk. • Leveraged project management methodologies in cross-functional coordination and communication with the DevOps team to plan, test, and implementation of applications and ERP modules.

New York, Ny, Us

• Led efforts that supported electronic trading platforms, including Bloomberg, Fidessa, and Redi. Ensured uptime for the trading department.• Worked closely with internal and external resources to deliver disaster recovery and business continuity plans to mitigate risk and corporate system downtime.• Served as key assist to compliance with state, federal, and industry cybersecurity regulations. • Reduced email request time by 78% by automating tasks and providing white-glove support.• Played an integral role in quality assurance testing of financial and productivity software.

New York, Ny, Us

New York, New York, Us

New York, New York, Us

Executive Mba

Master Of Science - Ms, Cyber Security With A Concentration In It Management

Bachelor Of Arts - Ba, Information Technologies; Minor In Project Management