Mandi Hanson Email & Phone Number

Indianapolis, In, Us

Carmel, Indiana, United States

Carmel, Indiana, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana

Plainfield, Indiana

Supported Program Manager in day to day supply chain program functions including running and organizing daily reports, maintained outbound multimillion dollar B2B and B2C orders, and responded to all customer inquiries including process improvements and shortage claim research. Created and maintained processes to ensure quality service and high customer satisfaction.

Indianapolis, Indiana

•Displays a high level of professionalism, team work, and customer service•Maintains inventory accuracy•Identifies and receives daily inbound returns•Inspects return devices for returns disposition•Manages queue efficiently and processes return activities within the MOBI portal•Accurately ship return devices to recyclers•Maintain proper documentation for all returns processes•Efficiently manage accounts with Apple GSX•Processes device repairs through Apple GSX portal•Troubleshoot GSX devices for disposition of the device•Accurately receive replacement devices•Identifies and resolves device issues•Communicates and collaborates effectively with all team members•Prioritizes and manages time effectively•Shows initiative in improving processes by putting forth creative ideas•Organizes events in the warehouse

•Maintain a courteous, solutions-oriented attitude for each and every customer.•Manage respective tickets, calls, live chats, emails, issues, etc., efficiently and effectively. •Identify issues, flaws or gaps within MOBI customer or carrier processes and work towards alternative solutions with ODM.•Proactively over communicates with customers and colleagues•Develops relationships with customer points of contact

I repaired relationships with our customers by repairing their devices (Mac and iOS based) and educated them on their new products. I also applied my technical skills to migrating data from Windows based machines to Macintosh computers.

Customer service and ride operations.

Bachelor'S Degree, Design And Visual Communications, General

Art/Art Studies, General

Activities and Societies: Phi Mu