Haris Sorathia Email & Phone Number

Karachi, Pk

Karachi, Pakistan

Karachi, Pakistan

Karachi, Pakistan

Worked in Chat Support for a US-based Multinational Retail Chain, Walmart, with the following set of roles and responsibilities:• Interact with customers to provide information in response to inquiries, concerns and request about product and/or services and timely resolve the related issues.• Ensure a positive customer experience ultimately leading to a good quality assurance (QA) score.• Set up accounts for customers, help them purchase from Walmart.com, manage their accounts and assist them with their orders and inventory.• Help customers in tracking their delayed and lost orders, guide them through the process of filing claims.• Forward the customer claims to billing and accounts for customer refunds and replacements.• Report customer complaints and feedback to stores, concerned departments and corporate related to their experiences.• Assess the chat quality of customer service specialists facilitating customers of Walmart round the globe, give their chats a quality score and provide them a feedback with suggestions for improvement.

Karachi, Pakistan

Worked in the capacity of a Software Quality Assurance Engineer with the following set of roles and responsibilities:• Develop, execute and review test cases for different Live Projects and Applications Under Test (AUT).• Record and report bugs to the development team, track bugs, review and close the resolved bugs.• Test web applications, mobile applications and websites.• Coordinate with different teams for checking the requirements and resolving the issues.• Suggest improvement measures to enhance the quality of the products.

Karachi, Pakistan

Bachelor Of Science - Bs, Computer Science

Intermediate, Computer Science

Matriculation, Science