Megan Hartman Email & Phone Number

• Provide administrative support to workforce partners, TAA case managers and TAA participants.• Answer TAA program related questions regarding the TAA program services and the TAA petition process.• Interpretation and implementation of laws, rules and regulations of the Trade Adjustment Assistance Program and office procedures for compliance.• Gather and analyze data, ensuring accuracy of data entry for Department of Labor and other agency reports.• Use of agency's mainframe, UI, imaging and TAA MIS systems to enter and gather information for data collection.• Review purchase orders for accuracy and compliance.• Review training plans, training plan modifications, training waivers, job relocation allowance and job search requests and out-of-state training plans to ensure accuracy and completion.• Reach out to CTAU staff when issues arise with the information or completion of a form and resolve the problem accordingly.• Developed and took on new processes in support of Workforce Operations including, but not limited to; Meeting Scribe, Celebrations Team member, maintaining PowerPoint agenda presentation for meetings, any additional assignments.• Maintain vendor billing authorization spreadsheet for Lane Community College. Communicate with other Colleges and Universities as the main point of contact for billing and invoicing inquiries and resolutions. Send billing authorizations to training facilities when appropriate.• Update and maintain the CTAU Overpayments spreadsheet. Contact appropriate CTAU staff if issues arise and assist in resolving the problem.• Generation of forms and documents for official use by staff to streamline current processes.• Provide administrative support to the Office Specialist 2 position's critical tasks.

Salem, Oregon

• Scan packages as Arrived and Delivered• Sort parcels, letters, flats into correct bins for dispatch• Deliver mail to PO Boxes and Parcel Boxes• Assist customers with pick-up of packages• Collect mail from blue drop boxes• Receive truck and carrier deliveries• Prepare, sort and conduct dispatch• Experience asking customers questions to gather information.• Interpretation of laws, rules, and regulations

Salem, Oregon

• Review work submitted from Hygiene and Dental staff for program standards compliance with referrals, treatment plans, scheduling guidelines, insurance laws and answers technical questions. Contact appropriate management staff when problems with completion and information on the forms arise, resolving the problems as needed. Finalize patient referrals. Relaying referral and treatment plan instructions to patients accurately.• Used knowledge of the of Willamette Dental Group Patient Care Program and WDG office procedures to help carry out the patient care program.• Analyzes sensitive patient information for submitting insurance verification requests and gather and analyze patient information from insurance verification reports to enter data into EHR (Electronic Health Record) and ensure treatment plan is in compliance with insurance coverage.• Reviews treatment plans, ensuring accuracy of treatment plans and scheduled appointments for patients. Schedules patient appointments.• Reviews patient Medical & Dental History and Patient Information forms. Contact appropriate WDG staff when issues with completion and information on the forms arise.• Maintain patient billing, sending adjustments for balances on patient accounts and receiving payments for patient account balances.• Communicates with specialist facilities on billing and scheduling questions and refers to appropriate staff when needed. Sends referrals to specialist facilities as needed.• Experience asking customers questions to gather information.• Ensuring patients are seen in a timely manner•Prepare and make bank deposits

Salem, Oregon

• Administrative support to the recruiting and training departments.• Writing and implementing process and policies for training and development of new employees.• Extensive customer service skills conducting weekly orientations for new applicants.• Answer training program related questions from OCM's and out-of-state staff and ensured compliance of Federal Regulations.• Quality Control, reviews work submitted from recruiters and Operation Center Managers (OCM's) for compliance with state and federal laws and answers technical questions. Reach out to appropriate staff when issues with completion and information on the forms arise, resolving problems appropriately. • Gather, compile and analyze sensitive driver information for FMCSA reports and other reports such as; Motor Vehicle Reports, Criminal Histories, DAC online, E-Verify and employment verifications.• Comprehensive knowledge of FMCSA Laws and Regulations to help regulate company drivers nationwide to keep them in compliance, with the ability to interpret and implement them as needed.• Experience asking applicants and established companies questions to gather information for hiring and regulation purposes.• Assist in the weekly hiring of new company drivers and solely conduct weekly orientation for new company drivers which consisted of reviewing large quantities of training plan paperwork within strict time frames submitted by applicants and out-of-state MTC staff. Contact MTC staff when problems arose with completion and information on the forms.• Experience advising others on the program requirements, FMCSA laws and regulations, company policies, and procedures by training new and current Processing Department employees; which included creating the Orientation Policies and Procedures Manual and the Processing Clerk Manual by interpreting laws, rules and regulations.• Safety Committee Secretary for 1.5 Years• Back up for Switchboard Operator

• Inventory count • Cashier • Cafe cashier • Book seller • Cleaning • Stocking • Selling memberships and membership upgrades • Handling returns and exchanges

Silverton, Oregon

• Managing a team of 6 to 7 employees • Counting and balancing register tills • Making bank deposits and change orders • Problem solving • Cashier • Cook • Cleaning/stocking/organizing • Listening to and solving customer complaints