Mohammad Hayani Email & Phone Number

Amsterdam, North Holland, Netherlands

SkillLab is an impact business from Amsterdam.Together with our partners, we empower people to turn their skills into careers.Our Solution uses artificial intelligence to help people explore, capture, and express their skills. This enables our partners to better understand their clients and connect them to relevant careers and education.

Istanbul, Turkey

-Led the development and successful launch of B2B - Partner platform (last-mile delivery) and End-user B2C (iOS and Android instant delivery mobile App) platforms, managing a software development budget exceeding 1 million USD.-Collaborated closely with engineering, UX, and business teams to take products from ideation to market, resulting in significant user growth and engagement.-Developed and implemented go-to-market strategies, including MVP trials and product launches, optimizing for both customer acquisition and retention.-Conducted extensive market research and user analysis to inform product strategy, feature prioritization, and the development of the product roadmap.-Spearheaded efforts to increase customer lifetime value (LTV) by 20% through loyalty programs, referral features, and personalized marketing campaigns, leveraging tools like Insider and OneSignal.-Utilized data-driven insights to refine product features and improve the user experience, coordinating A/B testing and customer feedback loops.-Prioritized the product backlog to align with business goals, ensuring a balance between user needs and stakeholder requirements.-Oversaw mobile app development and CRM event management, optimizing user retention strategies and engagement metrics.

Istanbul, Turkey

- Serve as the Product Owner for the Turkeyana Clinic mobile app, collaborating with the outsourcing mobile development firm to ensure timely delivery of high-quality app releases. - Oversee the lead generation and branding campaigns, ensuring that conversion rates meet target goals for all segments, channels, sources, sales representatives, and regions.- Forecast monthly and yearly revenue to align with business objectives and strategic plans.- Identify and analyze market trends to inform strategic decision-making, helping the organization establish and grow its global business presence.

Istanbul, Turkey

Worked at the Data warehouse department as a product and service owner, to have end-to-end ownership of the Vodafone partners awarding system "Callidus".Responsible for operationally planning for Calldius cloud migration project to Informatica.Acting as Product owner for OPS internal/external webApp-based project and involved in the Scrum sprint planning, follow-up, testing, and release to production tasks.Responsible for daily operational activities and availability of systems.Implementing change management processes and user requests.Performance tuning of applications to ensure business needs and agreed SLAs are met.Ownership of capacity planning to secure the availability and performance of the platforms and systems against forecasted growth and demand.

Istanbul, Turkey

-Providing consultative recruitment solutions (B2B) to key clients in IT & telecom, Finance, Payment, FMCG, Retail, etc. sectors-Building and sustaining CXO level relationship and delivering customer loyalty - Managing end to end sales processes, account plans and creating winning go to market strategies- Generating new leads by utilizing networking and business development techniques- Identifying client needs and transforming them into opportunities- Key account management- Direct and lead 3 IT consultants through wholesales and recruitment process. - Conducting customer visits and expanding the client portfolio-Chasing feedback, pushing for the next assignment and cross-selling.- Managing clients and candidates recruitment process from initial interview to offer stage.

Istanbul, Turkey

Foodonclick.com (Managed by Yemeksepeti.com, part of Delivery Hero)-Managed restaurant partner accounts, working closely with the sales team to onboard new partners, troubleshoot technical issues and ensure seamless integration into the platform.-Provided technical support for various order transmission methods (Order Transfer Application, GPRS POS, email), conducting manual/smoke testing to implement test case scenarios and ensure smooth order processing.-Acted as the primary technical liaison, resolving customer complaints and providing support via phone, live chat, and email.-Collaborated with the sales team to drive partner management service goals, delivering technical solutions that supported the overall product strategy and user experience.-Produced daily and monthly reports on transmission methods, providing insights to optimize system functionality and partner satisfaction.

-Spearheaded the deployment, implementation, and management of the Terminal Operating System (CATOS), ensuring all server requirements were optimized for high performance and availability.-Managed the data center infrastructure, including SAN, backup systems, and Microsoft products, ensuring system reliability and operational efficiency.-Implemented and monitored high-availability systems, maintaining server performance and enforcing fine-tuned system health baselines.-Led the installation and configuration of a comprehensive wireless network across the port, enhancing communication and operational capacity.-Supported critical services and infrastructure, providing technical leadership in maintaining and troubleshooting terminal systems.