Mohammed Islam Email & Phone Number

Mississauga, Ontario, Canada

● Act as first point of contact for clients via telephone, email, and remote support for all SkyHawk by Telus products and services● Experienced in working with multiple devices such as, Atrack, Cypress, CalAmp, Smartone, Orbcomm among others. Includes programming and troubleshooting devices, as well as helping deployment● Provided guidance during equipment installation and commissioning, including AVL installations with multiple I/O and winter vehicle support● Maintained and file accurate records of customer information in Jira ticket system to track customer history and provide updates to customers via the ticketing system● Took lead role in timely diagnosing and resolving technical issues relating to customer telematics system, including fleetwide mission critical problems● Contribute to new product development and QA testing, such as beta testing Apollo ELD/E-log platform and doing QA testing for new system updates on a monthly basis● Assisted with development of product documentation and training materials. Trained multiple clients on the Skyhawk platform and also was main point of contact for implementation of fleetwide ELD system for multiple clients● Created internal documentation for troubleshooting multiple devices in Skyhawk's portfolio, including documenting device installation through video demonstration● Traveled to customer site to do hands on troubleshooting in the field and assist installers with programming and installation and configuration of winter operations spreader

Toronto, Canada Area

 Responsible for overseeing and managing a team of 6 accounting and technical support staff to provide exceptional service to clients. Responsible for training staff of computer systems, i.e CRM, Emails. Coordinated multiple product line launches, which included training support staff, creating marketing documentation and working with suppliers to find the best possible solutions to solve client’s problems.  Responsible for managing and following the main sales process from creating quotes, receiving and completing orders and setting up the client in all key CRM software (Zoho CRM) and Xero accounting software

Toronto, Canada Area

Full cycle accounting including AP/AR for over 50 clients using Xero accounting software. Conducted over $70,000 transactions a month. Helped customers manage over 200 vehicles using the Geotab GPS tracking platform. Tracking data such as location, employee time, customer zones, engine diagnostics etc. In charge of order fullfillment starting from procuring product to setting up client of Geotab gps tracking system.Managed customer relations thorugh the use of CRM software i.e Zoho.

Scarborough, Ontario, Canada

Created a full inventory and invoicing system using Microsoft Excel 2013 utilizing VBA, pivot table, vlookup and macros to maximizes ease of use and efficiencyManage social media presence through Facebook garnering over 2,500 likesCreate and manage a website using the Squarespace platform (www.hatilcanada.com) saving client nearly $3,000 in the process.Photograph products and retail location for marketing purposes and for use in the client’s website and social mediaUtilized accounting software to manage account reconciliation, day to day transaction and full cycle accounting.Responsible for acquiring payments from various clients, using various transaction methods cash, cheque, and credit card processing Fulfilled multiple orders in a daily basis, including arranging shipping documents, working with shippers to maximize efficiency and cost savings.

Toronto, Ontario, Canada

Trained over 15 employees in how to conduct security procedures in various work sitesCoordinated over 75 trucks and heavy duty machinery daily at a construction site in downtown TorontoOrganized traffic route plans in conjunction with the client to minimize congestion and maximize efficiency of the job siteWorked with notable clients such as TTC and Target Canada to secure and monitor sites such as Target retail store in Toronto and Bloor-Yonge subway station