• Managing the website of Syrian engineers• Coordinating with the group of professors to support the website• Managing relationships with partners and seek new opportunities • Designed the website and doing regular updates• Selecting topics and researches• Translating some topics from English- Germany to Arabic

• Provide initial studies include the initial estimated cost and time of the projects besides the needed materials, initial engineering sketches and drawings for the electrical extensions• Coordinate with vendors and Handled customer queries• Supervision on implementation stage by coordination with project manager

• Deal with technical inquiries through inbound calls and following up the complaints.• Handle the technical complaints as level 2 support.• Follow full troubleshooting steps on the phone to solve the problem before further actions.• Provide customers with needed information and answer on their questions• Trainer/ Peer mentor• Train new groups on using products and promote offers.• Provide new employees with information about policies and procedures.• Monitoring calls.• Coach agents and provide them with feedback.