Hemanth M Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Greater Salt Lake City Area

• Providing support for internal applications (Windows/ UNIX platforms) of prod environment.• Working closely with Application Team and Engineering Team.• Working on production Deployment and troubleshooting related issues.• Managing SharePoint environment• Working with SharePoint Designer and troubleshooting issues related with SharePoint Server. • Expert in troubleshooting Microsoft Lync/Skype server side and client side issues and managing the Environment.• Working on… Show more • Providing support for internal applications (Windows/ UNIX platforms) of prod environment.• Working closely with Application Team and Engineering Team.• Working on production Deployment and troubleshooting related issues.• Managing SharePoint environment• Working with SharePoint Designer and troubleshooting issues related with SharePoint Server. • Expert in troubleshooting Microsoft Lync/Skype server side and client side issues and managing the Environment.• Working on Blackberry production deployments and related issues (Blackberry Administration Service and Enterprise Service).• Expertise in troubleshooting issues related to critical applications like Marquee, Gstext, Orbit, Symphony, Blackberry, Lync etc.• Managing and troubleshooting supported application Database issues.• Administration and support of Linux based applications. • Familiarity with Windows platform administration.• Content creation and writing knowledgebase.• Work actively with various cross functional teams in the firm to analyze the issue and assess client impacts during incidents• Knowledge on incident management, change management and release management• Identify manual processes that can be automated and then work with engineering teams in automating them• Manage client impact assessment during incidents and effectively communicate with users, application owners.• Working on various tools developed by engineering teams. Show less

Buffalo/Niagara, New York Area

• Provides technical L3 support for cloud applications.• Provides general system administration for data distribution applications.• Monitor and troubleshoot java based applications.• Performs mongo database administration and upgradation.• Deploy application packages in different environments and support user testing.• Works on cross-functional teams to address support issues proactively.• Creates and maintains documentation for supported applications.• Provide… Show more • Provides technical L3 support for cloud applications.• Provides general system administration for data distribution applications.• Monitor and troubleshoot java based applications.• Performs mongo database administration and upgradation.• Deploy application packages in different environments and support user testing.• Works on cross-functional teams to address support issues proactively.• Creates and maintains documentation for supported applications.• Provide timely and thorough response during on call shifts.• Able to work during hours needed to support global applications.• Experience of end to end Level 3 management and good overview of Production/Operations Management overall.• Experience with 24/7 production support• Written automation scripts in shell scripting.• Experience of supporting complex application and infrastructure domains in cloud.• Experience in working with virtual teams and in matrix structures.• Working knowledge of incident tracking tools like service Now.• Responsible for implementing the changes in various environments.• Communicates with the customers to resolve the technical related issues.• Responsible for root cause analysis of an incident with high priority.• Completing the tasks with in the SLA’s for providing customer satisfaction. Show less

Columbus, Ohio Area

• Provided technical support for various Java applications.• Written the implementation plans for deployments.• Responsible for tracking & providing the resolution for various types of incidents.• Maintained documentation for the implementation fixes for application problems• Prepared system documentation as required.• Communicates with the customers to resolve the technical related issues.• Responsible for root cause analysis of an incident with high… Show more • Provided technical support for various Java applications.• Written the implementation plans for deployments.• Responsible for tracking & providing the resolution for various types of incidents.• Maintained documentation for the implementation fixes for application problems• Prepared system documentation as required.• Communicates with the customers to resolve the technical related issues.• Responsible for root cause analysis of an incident with high priority.• Completing the tasks with in the SLA’s for providing customer satisfaction.• Responsible for supporting the functional and technical design, development, testing, implementation, and troubleshooting of complex JAVA, JSP and Servlets. • Resolved many issues by identifying the root cause for a problem in the system or database, verifying the logs of application and web server’s i.e UNIX and also SQL.• Written a letter templates using content.xml in open document text.• Done with Unit Testing.• Create and maintain web applications using JAVA, MVC and HTML.• Create web applications, collecting and posting data and reports from a source of SQL Server Databases.• Worked with IT Project Managers, Business Analysts, and Lead Developers to design and develop solutions to address business needs and opportunities, and propose changes that would improve the overall solution.• Prepare system documentation as required• Responsible for supporting the functional and technical design, development, testing, implementation, and troubleshooting of complex JAVA, JSP and Servlets. • Written a letter templates using content.xml in open document text.• Done with Unit Testing. Show less

Cleveland/Akron, Ohio Area

• Programmed building blocks for Blackboard using Java based on management requirements.• Blackboard is a third party tool which is used by most of the universities in USA.• Worked in the support team to identify issues and created summary of all issues which were reported in each week.• Monitored all performance metrics for different applications in production and identified RCA for all technical issues• Done with testing and bug fixing for building blocks.• Written unit… Show more • Programmed building blocks for Blackboard using Java based on management requirements.• Blackboard is a third party tool which is used by most of the universities in USA.• Worked in the support team to identify issues and created summary of all issues which were reported in each week.• Monitored all performance metrics for different applications in production and identified RCA for all technical issues• Done with testing and bug fixing for building blocks.• Written unit test cases Show less

Chennai Area, India

Responsible for maintenance of Distribution and transportation portfolio under production environment.Developed few automations scripts which reduced human time for checking basic things of a system performance such as making the disk space, swap space under threshold and verifying the applications are up and running fine or notPlayed a key role by doing on call support during weekends for bringing the 50-65 applications into a stable state in production environment.

Chennai Area, India

on call support for bringing the 50-65 applications into a stable state in non-production environment for target US-client applications

Master'S Degree, Computer Science, Gpa 3.8

Activities and Societies: KIA group

Master Of Science - Ms, Management Information Systems, Cyber Security

B.Tech, Computer Science, 7.97/10.00 Cgpa

Activities and Societies: Member of following groups CSI - Computers Society of India IEEE - Institute of Electrical and Electronics.

Intermediate, M P C

10Th Class, Secondary School Certificte

participated in drawing competitions and sports activities