May Her Email & Phone Number

Knowledge of health care claims operations, processes, and procedures to assist providers calling in for help with their claim issues. Answer, resolve, track and document telephone calls from providers in a timely and professional manner. Promptly review claim entries, issues and provide resolutions utilizing multiple system databases including TPL and Medicare priority levels to ensure proper payment.Interpret member(s) eligibility and coverage thorough knowledge of the contracts, policies and procedures and confirm coverage with providers.Identify trends/issues that emerge in calls/correspondence, and inform the Team Lead or Supervisor. Demonstrate and maintain a thorough and complete working knowledge of appropriate UCare information management systems and the CADI phone system.Maintain good working relationships and open communication with internal and external customers.

Saint Paul, Mn

• Managed associates and day to day operations of the stores• Managed store inventory• Developed strategies to meet weekly and monthly sales goals• Organized store visual displays for new and promotional items• Verified payroll against weekly schedule to confirm correctness• Provided customer services by helping customers locate items and finalize purchases• Scheduled employees

Stillwater, Mn

• Managed associates and day to day operations of the stores• Managed store inventory• Developed strategies to meet weekly and monthly sales goals• Organized store visual displays for new and promotional items• Verified payroll against weekly schedule to confirm correctness• Scheduled employees• Provided customer services by helping customers locate items and finalize purchases

Saint Paul, Mn

• Managed accounting including payroll and account payable• Managed HR team, trained new hires• Managed inventory• Scheduled employees• Answer multi-line telephone• Schedule appointments• Provided customer service• Collect payments

Eau Claire, Wisconsin Area

• Received customer application and entered information into computer for processing• Outbound call if application was incomplete and finished the application with customer

Maplewood, Mn

• Provided customer service by helping customers locate items and finalize purchases• Kept store a clean and safe environment in order to retain customers• Solicit customers to sign up for JC Penny credit cards per store goals in order to achieve max client retention.

Saint Paul, Mn

• Managed team, inventory, accounting including payroll and account payable• Scheduled employees• Provide customer service and sales support• Graphic design for multi-media distribution• Collect payment• Answer telephone and schedule appointments in-person and over phone

Saint Paul, Mn

• Aided client with personal care by cooking, cleaning, feeding and driving client to health appointments• Made arrangements for activities• Monitored client’s blood sugar levels• Distributed prescriptions to client with directions from doctor