Mike Hessami Email & Phone Number

Plano, TX, US

• Support and troubleshooting of various applications and technologies using Citrix, CiscoVPN, Aruba devices, Exchange, Mobile Iron, SCOM and VMWare.
• Deployment and configuration of various HP servers, including wiring and cabling from the server rack to the switch.
• Assist in the circuit installation and connectivity testing for new acquired sites, including installation of the MPLS, Routers and firewalls and Dmarc extension.
• Create and setup of all Phone and Fax mailboxes using Avaya IP Office Manager and Faxpress software.
• Setup and configuration of all network printers.
• Deskside hardware and software support in resolving a variety of technical issues related to servers, phone system configuration, desktops, laptops, printers, iphones and BlackBerry devices

• Analyzed system performance of end user’s desktop systems using performance monitoring tools to quantitatively evaluate and recommend system upgrades.
• Managed network identities and components using Windows Active Directory.
• Member of Licensing Team, responsible for collection, inventory and tracking of all software applications using SMS/SCCM reporting tools to maintain software license agreements.
• Configured and managed all network printers (11) for all 3 Plano, TX sites. This included day to day maintenance and troubleshooting.
• Assisted in configuration and deployment of XO servers (HP Proliant servers). Installed CPQ Smart Start software, configured using static IP, and rack mounted the hardware.
• Proactively monitored Plano XO file and print servers to ensure sufficient storage space and update any printer drivers.

• Performed administration of all user accounts on Win NT network platform. Responsible for server configuration, upgrades, installation, and user management.
• Troubleshooting PC hardware and software issues.
• Responsible for procurement and tracking of new PC equipment as needed to replace defective systems. Interact with vendors to negotiate pricing. Reduced replacement cost by 30%.
• Provided basic administration of Rolm and Lucent phone system including adding and deleting new users, changing coverage levels, and wiring each port from punch-down blocks.