Mike Hessami Email & Phone Number

Plano, Tx, Us

Plano, Tx, Us

•Support and troubleshooting of various applications and technologies using Citrix, CiscoVPN, Aruba devices, Exchange, Mobile Iron, SCOM and VMWare.•Deployment and configuration of various HP servers, including wiring and cabling from the server rack to the switch.•Assist in the circuit installation and connectivity testing for new acquired sites, including installation of the MPLS, Routers and firewalls and Dmarc extension.•Create and setup of all Phone and Fax mailboxes using Avaya IP Office Manager and Faxpress software.•Setup and configuration of all network printers.•Deskside hardware and software support in resolving a variety of technical issues related to servers, phone system configuration, desktops, laptops, printers, iphones and BlackBerry devices•Managing network resources using Active Directory as well as various IT projects including software migrations, asset tracking, inventory and hardware purchases.•Compiling quarterly SOX reports.•Responsible for providing documentation and training for all users during new product rollout and software upgrades.

•Analyzed system performance of end user’s desktop systems using performance monitoring tools to quantitatively evaluate and recommend system upgrades.•Managed network identities and components using Windows Active Directory.•Member of Licensing Team, responsible for collection, inventory and tracking of all software applications using SMS/SCCM reporting tools to maintain software license agreements.•Configured and managed all network printers (11) for all 3 Plano, TX sites. This included day to day maintenance and troubleshooting.•Assisted in configuration and deployment of XO servers (HP Proliant servers). Installed CPQ Smart Start software, configured using static IP, and rack mounted the hardware.•Proactively monitored Plano XO file and print servers to ensure sufficient storage space and update any printer drivers. •Configured and maintained all XO video conferencing units in Plano, TX.•Received XO’s Appreciation Award – Hardware deployment (Laptop) project.•Managed Remedy trouble ticketing system and assigned appropriate priority to each ticket based on severity. Consistently ensured closure of P1 tickets within 8 hours.

Performed administration of all user accounts on Win NT network platform. Responsible for server configuration, upgrades, installation, and user management. •Troubleshooting PC hardware and software issues.•Responsible for procurement and tracking of new PC equipment as needed to replace defective systems. Interact with vendors to negotiate pricing. Reduced replacement cost by 30%.•Provided basic administration of Rolm and Lucent phone system including adding and deleting new users, changing coverage levels, and wiring each port from punch-down blocks.