Michael Hoffman Email & Phone Number

New Albany, Oh, Us

Gahanna, Ohio, United States

•Analyze sales data to identify trends, forecast sales, and provide insights for decision-making•Leverage technology tools to support sales goals and performance•Resolve customer satisfaction issues by partnering with customers to solve problems and provide resolutions, leading to improved customer satisfaction rates and timely resolution of order complaints•Manage orders by implementing strategies to streamline order processes, leading to decreased time between order time and completion

Columbus, Ohio Area

•Proficiently established and meticulously managed Key Performance Indicators (KPIs) with a specific emphasis on customer performance•Originated and executed a comprehensive remote work and communications/support plan•Generate and manage costs and budgets•Manage customer quality aligned with engineering and operations

•Managed sales and service operations for personal and small business insurances•Effectively led, planned, and managed a portfolio of 1,500 clients, consistently achieving a renewal and retention rate exceeding 90%•Achieved a 18.7% Compound Annual Growth Rate (CAGR) in policy sales, while maintaining an overall loss ratio below 42%•Demonstrated consistent service excellence, leading to continuous recognition as an Allstate “Honor Ring” and “Premier Service Agency” member