Michael Shea Email & Phone Number

Maintained and documented new and existing infrastructure of a TaaS (Telecom as a Service) software company. Took complete ownership of projects, from conception to production. Worked cross-department to keep multidisciplined projects on schedule. Infrastructure management tools and technologies used include: Elasticsearch, Prometheus, Grafana, AWS, EKS, Juniper vSRX, Salt, ESX, Zabbix, Terraform, and Cloudformation.

Maintained and documented new and existing infrastructure of an NFT company. Built out multi-node, multi-homed IPFS infrastructure, built Monitoring and Alerting infrastructure (Prometheus, Grafana, PagerDuty), audited and remediated new and existing systems for SOC2 compliance.Infrastructure management tools include GCP, IPFS, Prometheus, Grafana, Python, Linux, and bash.

Built out Logging infrastructure (Elastic Cloud), built Monitoring and Alerting infrastructure (Prometheus, Grafana, PagerDuty), and containerized existing infrastructure (Docker).

Some Project Management tasks: define and refine processes, and also create and meet departmental tactical goals to support the CTO-driven strategic initiatives. Customer Service, organizational skills, and an ability to pivot very quickly to ever-changing business needs were critical components of this position.

Supported Development teams, Infrastructure teams (Network, Engineering, and Security), and the external, game-facing infrastructure. A broad spectrum of skills both technical and non-technical, an ability to pivot quickly, a drive to see projects to their completion, a good balance of strategy vs tactics, and a dedication to Customer Service were all key components and daily practices of this position.Infrastructure management tools include Elasticsearch, bash, Puppet, AWS, AWS CLI… Show more Supported Development teams, Infrastructure teams (Network, Engineering, and Security), and the external, game-facing infrastructure. A broad spectrum of skills both technical and non-technical, an ability to pivot quickly, a drive to see projects to their completion, a good balance of strategy vs tactics, and a dedication to Customer Service were all key components and daily practices of this position.Infrastructure management tools include Elasticsearch, bash, Puppet, AWS, AWS CLI, GCP, ESXi/VMWare, NetApp, and the NS1 API. Show less

San Francisco, California

Supported multi-site production and staging infrastructures for online ticket sales and website solutions. Diagnosed and resolved errors and issues in production systems, AWS instances and ELBs, Elasticsearch logging infrastructure; detected through reactive or proactive monitoring (ELK watchers or bash scripts). Scripted AWS API reporting and monitoring tasks in Python and bash. Upgraded, tuned, and maintained Elasticsearch infrastructure. Adhered to Change Control procedures and participated… Show more Supported multi-site production and staging infrastructures for online ticket sales and website solutions. Diagnosed and resolved errors and issues in production systems, AWS instances and ELBs, Elasticsearch logging infrastructure; detected through reactive or proactive monitoring (ELK watchers or bash scripts). Scripted AWS API reporting and monitoring tasks in Python and bash. Upgraded, tuned, and maintained Elasticsearch infrastructure. Adhered to Change Control procedures and participated in on-call 24x7 rotation. Created and updated documentation for procedures.Infrastructure management tools include Elasticsearch, Docker, AWS CLI, bash, Python, Consul, MySQL, and Nagios. Show less

Emeryville, Ca

Conceptualized and executed virtualization and duplication of public-facing Content Delivery infrastructure for IBM's Endpoint Manager product enabling corporation to serve its entire worldwide customer base more effectively and reliably. Co-built R&D Lab Network. Primary network administrator for R&D lab serving 250+ employees worldwide. Research new security vulnerabilities and integrate emerging technologies where possible.Conceptualized, developed, and maintained entire IT operation… Show more Conceptualized and executed virtualization and duplication of public-facing Content Delivery infrastructure for IBM's Endpoint Manager product enabling corporation to serve its entire worldwide customer base more effectively and reliably. Co-built R&D Lab Network. Primary network administrator for R&D lab serving 250+ employees worldwide. Research new security vulnerabilities and integrate emerging technologies where possible.Conceptualized, developed, and maintained entire IT operation for BigFix as it grew from 50 to 250+ employees worldwide. Produced cost-analyses, compliance documents, support metrics, technological recommendations, and DR/BC plans. Maintained and improved public-facing Content Delivery infrastructure. Infrastructure admin (RHEL, FreeBSD, OpenBSD, Cisco 2621, HP 4108GL, perl, Vyatta, pf)Management: Build proposals, build Contingency and Security plans, detect and implement changes in departmental and company wide policies and procedures. Show less

Supported Production Infrastructure for dual-site web presence of the firm’s Online Trading Systems. Maintained LDAP infrastructure for the Online division, integrating with existing systems across the firm. Built, deployed, and maintained DNS, SMTP, and LDAP servers for the division. Troubleshot host-based, network-based, and Infosec issues over all OSI layers, including firewall and NAT issues. Supported high maintenance, high profile executives in high stress positions firmwide (15,000… Show more Supported Production Infrastructure for dual-site web presence of the firm’s Online Trading Systems. Maintained LDAP infrastructure for the Online division, integrating with existing systems across the firm. Built, deployed, and maintained DNS, SMTP, and LDAP servers for the division. Troubleshot host-based, network-based, and Infosec issues over all OSI layers, including firewall and NAT issues. Supported high maintenance, high profile executives in high stress positions firmwide (15,000 users).Infrastructure Admin and Level 2 Support (SMTP, LDAP, DNS, NFS, TCP/IP Troubleshooting) Show less

Perl Programming, some sysadmin (Account Creation/Deletion, SMTP)

Application Scripting (Perl, JavaScript, HTML, Python) and some unix sysadmin tasks (support for sysadmin - unix, perl, bash)

Maintained and cultivated Broderbund's External Internet presence. Managed web farm and staging servers; trained Tier 1 support staff; tuned systems for capacity and performance. Performed hardware, software, and OS upgrades on the external network.