Michael Trozzo

Michael Trozzo Email and Phone Number

Sachbearbeiter-IT @ Kommunalbetrieb Krefeld
Krefeld, NRW, DE
Michael Trozzo's Location
Krefeld, North Rhine-Westphalia, Germany, Germany
About Michael Trozzo

Michael Trozzo is a Sachbearbeiter-IT at Kommunalbetrieb Krefeld. Colleagues describe him as "Having worked with Mike for a year, I have to say he is an excellent professional. He helped me understand the company’s project management process, in particular digital development of learning programs and introduced me to useful tools. He is a professional, who always aims for high standards and perfection. I am impressed with his work ethic and communication skills. Mike is a great team player as well, he is always there for you to guide and assist and he does it with a smile. Every company would be lucky to have a professional like Mike."

Michael Trozzo's Current Company Details
Kommunalbetrieb Krefeld

Kommunalbetrieb Krefeld

View
Sachbearbeiter-IT
Krefeld, NRW, DE
Website:
kbk-krefeld.de
Employees:
50
Michael Trozzo Work Experience Details
  • Kommunalbetrieb Krefeld
    Sachbearbeiter-It
    Kommunalbetrieb Krefeld
    Krefeld, Nrw, De
  • Mckinsey & Company
    Learning Design Analyst
    Mckinsey & Company Sep 2015 - Oct 2023
    Düsseldorf, North Rhine-Westphalia, Germany
    Responsible for conceiving and developing e-learning and video training content to our IT Support organization. Handled all aspects of development including storyboarding, scripting, voiceover and editing. Worked successfully with stakeholders and SMEs. Provided live training in person and via Zoom. Also mentored other teams in the organization in methods of building engaging content.
  • Mckinsey & Company
    Global Helpdesk Knowledge Specialist
    Mckinsey & Company Jun 2013 - Sep 2015
    Düsseldorf, North Rhine-Westphalia, Germany
    Was responsible for updating and maintaining the IT Support Knowledge Base. Was also involved in training the specialists using the Knowledge Base with Knowledge-Centered Support (KCS) principles.
  • Mckinsey & Company
    Global Helpdesk Senior Specialist
    Mckinsey & Company Jun 2011 - Jun 2013
    Düsseldorf, Germany
    Handled difficult and escalated support calls; also mentored and trained new helpdesk colleagues.
  • Mckinsey & Company
    Global Helpdesk Specialist
    Mckinsey & Company Dec 2006 - Jun 2011
    Düsseldorf, North Rhine-Westphalia, Germany
    Was responsible for providing front-line support in a variety of technologies to end-users.
  • Dacher Systems Gmbh
    Migration Specialist
    Dacher Systems Gmbh Jun 2006 - Sep 2006
    Düsseldorf, North Rhine-Westphalia, Germany
    Configured and installed new PCs and laptops as part of a rollout project for a customer with numerous locations in Germany. Installed software packages and set up cabled and wireless networks.
  • Analytic Pipe Gmbh
    Hardware Programmer
    Analytic Pipe Gmbh Oct 2003 - Apr 2005
    Lingen, Lower Saxony, Germany
    Development of embedded systems integrated in pipeline measuring devices. Programmed in C, using the Motorola Triton processor, interfaced with eCos and RedBoot systems. Also developed a program for the Intel 8051 processor.
  • At-Your-Service Software
    Technical Support/Software Programmer
    At-Your-Service Software Jun 1998 - Sep 2001
    Responsible for enhancements and fixes to the software marketed by the company. Programming was done in Delphi 5 and SQL using Paradox databases. Managed the delivery of technical support to end-users of the software, assisting in installing, configuring, and troubleshooting.
  • Post Marine Supply, Inc.
    Manager, Catalog Sales Department
    Post Marine Supply, Inc. Mar 1994 - Apr 1998
    Nw Rochelle, Ny
    Responsible for all facets of customer service and logistics for the mail-order department. Conceived, designed, and maintained the company’s Internet presence. Managed all computer-related aspects of the company’s move to a new facility and rolled out the company’s LAN in the new building. Was additionally responsible for training new employees in the use of the system.

Michael Trozzo Education Details

Frequently Asked Questions about Michael Trozzo

What company does Michael Trozzo work for?

Michael Trozzo works for Kommunalbetrieb Krefeld

What is Michael Trozzo's role at the current company?

Michael Trozzo's current role is Sachbearbeiter-IT.

What schools did Michael Trozzo attend?

Michael Trozzo attended Purchase College, Suny.

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