Michael Hyde

Michael Hyde Email and Phone Number

Member Marketing Manager at Stake @ Stake
new york, new york, united states
Michael Hyde's Location
Tampa, Florida, United States, United States
Michael Hyde's Contact Details

Michael Hyde personal email

n/a
About Michael Hyde

Results-driven CX expert, with a strong background in customer acquisition, relationship management, and support optimization. Skilled in consultative sales, strategic follow-through, and data-driven insights to improve customer satisfaction and loyalty. Known for effective communication, complaint resolution, and the ability to lead teams that prioritize client needs. Eager to apply my CX expertise and passion for meaningful customer experiences to drive revenue growth in my next role.

Michael Hyde's Current Company Details
Stake

Stake

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Member Marketing Manager at Stake
new york, new york, united states
Website:
stake.rent
Employees:
6
Michael Hyde Work Experience Details
  • Stake
    Member Marketing Manager
    Stake Sep 2023 - Present
    Tampa, Florida, United States
    -Manage a minimum team of 3 CX support agents responsible for 80,000 renters, streamlining onboarding, training, and ongoing team development.-Managed CRM and lifecycle campaigns in Salesforce, Hubspot, Intercom, and OneSignal, supporting resident engagement, product marketing, and data-driven decision-making.-Served as Product Manager for the ACH rent payments launch, leading strategic planning and design to ensure a successful rollout.-Contributed to the development and enhancement of key app features, including ACH payments, user interface designs, and new functionality to improve user experience.
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  • Stake
    Member Support Manager
    Stake Aug 2022 - Sep 2023
    Tampa, Florida, United States
    -Resolved product issues across all communication channels, delivering timely, effective user support that contributed to a 90% retention rate.-Track and analyze user feedback to generate data-driven insights, guiding marketing strategy, product launches, and customer success priorities.-Ensured efficient response to over 150 resident inquiries per week, achieving an average resolution time under 48 hours and tracking key metrics such as response times, ticket types, and customer feedback.-Advocated for customer solutions by collaborating with Engineering, Customer Success, and Growth teams, documenting recurring issues and establishing processes to improve future resolutions.-Ensured resident data accuracy, approved transactions, and supported marketing outreach, driving account activation and boosting member engagement to achieve $2.5M in deposits.
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  • Stake
    Customer Success Manager
    Stake May 2021 - Aug 2022
    Tampa, Florida, United States
    -Advise regional and property managers for success with Stake.-Facilitate a smooth onboarding process for communities offering Stake to ensure the success and adoption of Cash Back rewards-Meet regularly with regional managers, property managers and leasing teams to check on campaign progress.-Provide support and education via Webinars, personal trainings and direct outreach for Loyalty Cloud, campaign success and troubleshooting-Manage the onboarding process for Resident Members onto the Stake app.-Provide support & education to residents who need assistance with Stake app, while helping them unlock financial savings and meet their personal goals.
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  • Bottomline Technologies
    Team Lead - Vendor Enablement
    Bottomline Technologies Jan 2021 - May 2021
    Portsmouth, New Hampshire, United States
    - Lead by example with performance and quality while applying Paymode-X sales methodology. - Assist with onboarding and training of new team members. - Coach and mentor a team of representatives, with a focus in developing their sales skills. - Collect and manage communication of real time, frontline feedback to Vendor Enrollment Leaderdship, and Customer Success Management team with respect to Payer programs and key business objectives.
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  • Bottomline Technologies
    Vendor Enablement Associate
    Bottomline Technologies Jan 2019 - Jan 2021
    Portsmouth, New Hampshire, United States
    - Effectively counseled and advised prospects of the benefits of the Paymode-X service. - Make 90-100 calls daily to warm business prospects.- Negotiate enrollments and maintained long term business relationships, resolve customer issues.- Consistently exceeded enrollment goals per month. - In charge of training new hires going over; systems, protocols, training manuals, overseeing/critiquing new hire performance, and reporting to managers with any changes needed to be made. - Effective organizational and communication skills in a fast-paced business environment.
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Michael Hyde Skills

Customer Service Sales Salesforce.com Business To Business Time Management Social Media Microsoft Office Teamwork Microsoft Powerpoint Public Speaking Microsoft Word Leadership Microsoft Excel Problem Solving Training Interpersonal Communication Interpersonal Skills Customer Facing Roles

Michael Hyde Education Details

Frequently Asked Questions about Michael Hyde

What company does Michael Hyde work for?

Michael Hyde works for Stake

What is Michael Hyde's role at the current company?

Michael Hyde's current role is Member Marketing Manager at Stake.

What is Michael Hyde's email address?

Michael Hyde's email address is mh****@****ine.com

What schools did Michael Hyde attend?

Michael Hyde attended Southern New Hampshire University, Keene State College.

What skills is Michael Hyde known for?

Michael Hyde has skills like Customer Service, Sales, Salesforce.com, Business To Business, Time Management, Social Media, Microsoft Office, Teamwork, Microsoft Powerpoint, Public Speaking, Microsoft Word, Leadership.

Who are Michael Hyde's colleagues?

Michael Hyde's colleagues are Jesse Litvak, Andres Valenzuela, Skye Hobbs, Baticrom All In One, Mia Hurley, Mihamed Ali, Yogesh Pandian.

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