Michael Hyde Email & Phone Number

Tampa, Florida, United States

-Manage a minimum team of 3 CX support agents responsible for 80,000 renters, streamlining onboarding, training, and ongoing team development.-Managed CRM and lifecycle campaigns in Salesforce, Hubspot, Intercom, and OneSignal, supporting resident engagement, product marketing, and data-driven decision-making.-Served as Product Manager for the ACH rent payments launch, leading strategic planning and design to ensure a successful rollout.-Contributed to the development and enhancement of key app features, including ACH payments, user interface designs, and new functionality to improve user experience.

Tampa, Florida, United States

-Resolved product issues across all communication channels, delivering timely, effective user support that contributed to a 90% retention rate.-Track and analyze user feedback to generate data-driven insights, guiding marketing strategy, product launches, and customer success priorities.-Ensured efficient response to over 150 resident inquiries per week, achieving an average resolution time under 48 hours and tracking key metrics such as response times, ticket types, and customer feedback.-Advocated for customer solutions by collaborating with Engineering, Customer Success, and Growth teams, documenting recurring issues and establishing processes to improve future resolutions.-Ensured resident data accuracy, approved transactions, and supported marketing outreach, driving account activation and boosting member engagement to achieve $2.5M in deposits.

Tampa, Florida, United States

-Advise regional and property managers for success with Stake.-Facilitate a smooth onboarding process for communities offering Stake to ensure the success and adoption of Cash Back rewards-Meet regularly with regional managers, property managers and leasing teams to check on campaign progress.-Provide support and education via Webinars, personal trainings and direct outreach for Loyalty Cloud, campaign success and troubleshooting-Manage the onboarding process for Resident Members onto the Stake app.-Provide support & education to residents who need assistance with Stake app, while helping them unlock financial savings and meet their personal goals.

Portsmouth, New Hampshire, United States

- Lead by example with performance and quality while applying Paymode-X sales methodology. - Assist with onboarding and training of new team members. - Coach and mentor a team of representatives, with a focus in developing their sales skills. - Collect and manage communication of real time, frontline feedback to Vendor Enrollment Leaderdship, and Customer Success Management team with respect to Payer programs and key business objectives.

Portsmouth, New Hampshire, United States

- Effectively counseled and advised prospects of the benefits of the Paymode-X service. - Make 90-100 calls daily to warm business prospects.- Negotiate enrollments and maintained long term business relationships, resolve customer issues.- Consistently exceeded enrollment goals per month. - In charge of training new hires going over; systems, protocols, training manuals, overseeing/critiquing new hire performance, and reporting to managers with any changes needed to be made. - Effective organizational and communication skills in a fast-paced business environment.

Bachelor Of Business Administration - Bba, Business

Business Administration And Management, General