• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and well-being needs.• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.• Used excellent communication and interpersonal skills to engage and interact with individuals in need.• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalized care plans.• Kept records of daily activities of individuals.

• Collaboration with end users to assess business requirements, support change, and provide high quality customer experiences.• Developed solutions for critical software issues, assisting customers with bug fixes and reactive maintenance.• Complied with technical documentation to complete installation, maintenance, and repair tasks correctly.• Supported out-of-hours service by working unsociable hours on-call.• Clearly explained technical topics to clients by phone, email, and online chat.• Incoming support tickets were managed and given appropriate priority.• Provided remote support for software maintenance, upgrade, and troubleshooting.• Provided consultation and technical services on all aspects of information security.• Developed, implemented and documented security programs and policies and monitored compliance across departments.• Performed network troubleshooting to identify and analyse common issues.• Installed new software for users and monitored version and patch update requirements.• Installed and configured email encryption gateways with data loss prevention.• Reported incidents, risks and hazards by following set procedures.