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People focused leader that strives to manage and collaborate with staff on ways to support the organization. Expert in Operations, Program and Vendor Management. Able to develop common consensus and establish cohesive communication across business units and multiple levels of the organization. My objective is to maintain a challenging, long term career in business focusing on human capital, operations management and utilizing my strong customer relation skills.
Monster Tree Service Of Lee'S Summit
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Co-Owner & Managing DirectorMonster Tree Service Of Lee'S Summit Apr 2020 - Present
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Resources ManagerVerint May 2017 - Apr 2020Melville, New York, UsOversee resourcing demands, training requirements and manages team to provide implementation and oversight governance for all business units in the Cloud Ops division. Collaborating with department leads across four geographical regions for the Cloud Ops to ensure all tools and procedures are in place. Time report analysis, contract vendor management and processes, On Call time reports and payments, budget management and forecasting. Requires interaction with management, finance and legal departments in all North American and international Verint offices.• Ensure that Cloud Ops organization operates within budgetary guidelines and that resource costs and all related costs are accurately reported upon and controlled per budget• Design methods for continuous improvement in the delivery of services by soliciting internal and external feedback, using best practice models and organizational goals• Ensure coordination and integration across projects and programs within all the Cloud Ops businesses units• Work closely with vendors to build, manage and maintain relationships as they relate to the operations of the business• Review and reconcile monthly invoices with Accounts Payable and process within Oracle before financial deadlines to ensure costs are aligned with vendor projected spend• Track and report vendor resource spend reports for each line of business and provide reporting to management• Create reports and track On Call monthly costs and provide a history spend per region and business unit -
Human Capital ManagerKana Software Mar 2011 - May 2017Santa Clara, Ca, Us(Acquired by Verint Systems, Inc. February 2014)Provided accurate, responsive and efficient HR consultation to assigned units. Served as consultant strategist initially to develop and implement the specific programs: established and ensured State and Federal HR guidelines were met, salary assessment, review and alignment, career planning, performance management, recruitment and retention, and new manager training program. Managed all contractors, globally, for the Professional Services and Managed Services departments. Identified contractors for projects through various agencies worldwide, drafted contracts, managed system access, budget management and forecasting. Daily interaction with management, finance and legal departments in all North American and international KANA offices. International travel required. -
Human Resources CoordinatorKana Software Mar 2006 - Mar 2011Santa Clara, Ca, UsAssisted with employee payroll, coordinated employee benefits, completed annual year-end compliance testing and managed all computer equipment, with regards to, ordering, leasing, set-up, distribution and issues.
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Administrative AssistantEvergance Feb 2005 - Mar 2006Overland Park, Ks, Us(Acquired by KANA Software July 2007)Worked with the Office Manager on expense report auditing, operations management, and employee relations. -
Community CoordinatorCommunity Newcomers Apr 2003 - Nov 2004This company was based in Little Rock, AR. I worked with local businesses and the city to sell advertisements and provide information to new residents of Lee’s Summit.
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Bank TellerCommerce Bank Feb 1996 - Dec 1996Kansas City, Mo, UsProcessed financial transactions for clients, cashed checks, handled deposits / withdrawals and processed loan payments on a daily basis. Following this position, there was a 5 year hiatus for relocation and child rearing. -
Customer Service RepresentativeFirst Tennessee Bank Sep 1991 - Jan 1996Memphis, Tennessee, UsHired on as teller and within two years moved to assistant to the branch president where I assisted in the sale of commercial loans and was responsible for all branch correspondence. As a CSR, I sold new accounts, serviced existing accounts, processed installment loans and second mortgages.
Mia Kelley Skills
Mia Kelley Education Details
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Park UniversityGeneral -
The University Of MemphisGeneral
Frequently Asked Questions about Mia Kelley
What company does Mia Kelley work for?
Mia Kelley works for Monster Tree Service Of Lee's Summit
What is Mia Kelley's role at the current company?
Mia Kelley's current role is Co-Owner & Managing Director at Monster Tree Service of Lee's Summit.
What is Mia Kelley's email address?
Mia Kelley's email address is mk****@****ana.com
What is Mia Kelley's direct phone number?
Mia Kelley's direct phone number is +181691*****
What schools did Mia Kelley attend?
Mia Kelley attended Park University, The University Of Memphis.
What are some of Mia Kelley's interests?
Mia Kelley has interest in Hr Training, Children, Water Skiing, Scrap Booking, Organizational Development.
What skills is Mia Kelley known for?
Mia Kelley has skills like Customer Service, Business Process Improvement, Integration, Requirements Analysis, Performance Management, Employee Relations, Software Project Management, Change Management, Sales, Sdlc, Professional Services, Management.
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